"Program Support Specialist, SI"

Program Support Specialist, SI

Job ID: 292280
Location: Kennesaw, Georgia
Full/Part Time: Part Time
Regular/Temporary: Temporary

Job Summary
Provides additional support to Supplemental Instruction (SI) Program during key times of high volume and demand. Assists with preparation for training sessions, including deliverable creation and resource management. Additionally, assists with execution of SI sessions, including program oversight and troubleshooting. Offers administrative and technical support for the Supplemental Instruction and Learning Assistants office as needed.

KEY RESPONSIBILITIES:

1. Assists with the preparation process for office programs, including creating deliverables (such as participant nametags) and managing resources (such as technology, tablecloths, etc.)
2. Serves as an office representative at programs, providing excellent customer service to program participants, overseeing program activities, and troubleshooting issues that arise
3. Supports the student staff team as needed, including conducting feedback collection interviews with student staff members
4. Plans, coordinates, reviews, and generates reports for assessment efforts, as directed by the office
5. Develops and shares presentations on behalf of the office to internal and external clients
6. Supports related program planning meetings and student staff trainings
7. Liaison with internal and external clients supporting office programs
8. Accesses and updates program participant information, including protected student data, to assist students with signing up and participating in programs

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in related field

Required Experience
On-the-job training provided

Preferred Qualifications

Preferred Experience
Previous or current Supplemental Instruction-related experience in a higher education

Knowledge, Skills, & Abilities

ABILITIES
Able to devise, develop, collect and analyze data and reports
Able to make administrative and/or procedural decisions and judgments
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Demonstrated experience with Supplemental Instruction and similar higher education programs

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time.

Background Check
Standard Enhanced + Education