"Programme Administrator"

About us

The UCL School of Management is home to UCL’s business and management research and education programmes. The School has forged a reputation for world-leading research and teaching in the areas of innovation management, the creation and growth of technology-intensive organisations, business analytics, and entrepreneurship.

The 2021 Research Excellence Framework (REF) rated the majority of the research performed in the UCL School of Management as “world-leading” or “internationally excellent”; at 95% this was the second highest percentage of any business school in the UK.

This is an exciting time to join the UCL School of Management as it is embarking on a significant expansion plan which will see it deliver on a new strategy to double in size over the next five years. An increase in degree programmes and staff will ensure that we continue our mission to deliver the next generation of socially conscious entrepreneurial leaders, who will tackle the world’s greatest challenges.

Further information about the School can be found here: https://www.mgmt.ucl.ac.uk/

About the role

We are recruiting 2 full-time Programme Administrator posts. The role will specialise in administering all matters relating to the teaching and learning activities of the designated programme(s), ensuring effective procedures are documented and adopted for dealing with enquiries, applications, induction, module selections, student queries, assessments, student support, committees and events. The post will lead in achieving a high quality and timely service to current and prospective students, alumni and staff relating to the designated programmes/modules and beyond. The post plays a key role in the development of the School of Management Teaching and Learning Support Team.

This role is eligible for hybrid working with a minimum of 40% on site.

This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit https://www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-services-staff for more information.

About you

The successful candidate will need to demonstrate the following criteria:

• An undergraduate degree or similar level of professional education (i.e. professional development qualification) or equivalent experience in a similar role
• Previous experience of working in teaching and learning administration in a Higher Education environment
• Demonstrable experience of enhancing the student lifecycle from application to graduation
• Familiarity with Moodle or equivalent virtual learning environments
• Familiarity with student systems such as Student Information Systems and Admissions platforms (or equivalent)
• Excellent planning, organisational and decision-making skills, including the ability to multitask and problem solve effectively, and to be proactive, creative and pragmatic whenever required
• Ability to understand complex sets of policies and procedures, and inform relevant stakeholders accordingly

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits. Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.