"Tech Hub Support Role"

Are you a tech-savvy problem solver who genuinely enjoys helping others? If you're passionate about technology and love using it to make a difference, this could be the perfect role for you.

Join our growing Tech Hub team at the University of Southampton, where we’re proud to support a diverse community of over 25,000 staff and students. As we expand our services to new campuses, it's an exciting time to come on board.

Whether you’re at the start of your IT career or looking to build on your experience, we value enthusiasm and a willingness to learn just as much as existing skills.

About the Role

You’ll provide in-person support across all campuses, helping to maintain and troubleshoot over 13,000 University-managed Windows, Mac, and Linux systems. You’ll also support students with their own devices, making each day varied, challenging, and rewarding.

Expect to travel between locations, supporting the face-to-face and walk-up service model that underpins our growing Tech Hub presence. This is a hands-on, customer-focused role where no two days are the same.

This is a meaningful role that directly supports teaching, learning, and world-class research that has global impact.

About the Hours

This is a part-time, on-site role (28 hours per week, Monday–Friday). Occasional support across other nearby campuses may be required to maintain service levels and build experience within our wider support model.

What you’ll do

• Provide clear advice and guidance to help people use technology confidently and effectively
• Deliver face-to-face and remote support for staff and students across a wide range of technology needs
• Support systems such as Active Directory, Office 365, Exchange, and a variety of applications and services
• Take ownership of support incidents, using your troubleshooting skills to see them through to resolution

What you’ll bring

• A genuine interest in technology and how it works
• A logical, methodical approach to problem solving
• The ability to stay calm and focused under pressure
• Strong communication skills, written and verbal
• Excellent customer service and a friendly, approachable manner
• Enthusiasm to keep learning and improving

Why join us?

The University of Southampton is a research-driven institution, home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT service, made up of over 230 dedicated staff supporting our research, education, and day-to-day operations.

We promote a healthy work-life balance with a generous annual leave allowance (20+ days), a defined benefit pension scheme, flexible working arrangements, generous parental leave, and access to on-site childcare. To learn more, visit our staff benefits page.

“As the manager of the team you will be working for, I would like to personally encourage your application — no matter your gender identity, cultural background or disability.”

— Jake Dovey, Incident Response Team Manager