"Programme Officer"

We are one of five academic departments in the Faculty of Natural, Mathematical and Engineering Sciences. All departments have a wide-ranging portfolio of established taught programmes and are highly rated in research activities.

The Department of Informatics is supported by an experienced professional services team, working in partnership with academic colleagues, as well as faculty and central directorates.

The Department of Informatics is looking to recruit a Programme Officer to join our team. The Programme Officer is responsible for essential work contributing to the delivery of our undergraduate and postgraduate programmes. They will support students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media.

The role is responsible for essential work to support the delivery of our programmes and for ensuring that student lifecycle activities run smoothly. With support to develop a working knowledge of regulations the Programme Officer is a valued and trusted member of a hard-working and friendly team and will have a keen eye for accuracy and detail.

Celebrating diversity and supporting staff is important to us and we offer a range of provision, training opportunities and support – please see our Staff Benefits pages.

The role will be based at the Strand campus, Bush House in the heart of Central London. Professional services staff are currently working on a hybrid basis, meaning the role holders will spend part of their working week on campus and the remainder working remotely.

This is a full-time post (35 Hours per week), and you will be offered an indefinite contract.

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and oral communication skills including the ability to draft documents and correspondence
2. Strong numeracy skills and ability to analyse complex numerical data
3. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
4. Excellent organisation skills and the ability to manage competing deadlines
5. Ability to work independently and take initiative
6. Ability to work as part of a team with a commitment to personal accountability and continuous improvement
7. Excellent attention to detail and the ability to maintain a high level of accuracy at all times
8. Customer service focused, with the ability to work with students and a broad range of colleagues in a professional and assured manner

Desirable criteria

1. Experience in the use of databases, student records systems (such as SITS) and virtual learning environments (such as Moodle)
2. Prior experience of working in a customer facing environment

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Grade and Salary: £34,713 - £38,127 per annum, including London Weighting Allowance

Job ID: 125886

Close Date: 26-Oct-2025

Contact Person: Rezwana Sheikh