Administrator - Staff Apprenticeships

University of Hertfordshire - Human Resources - Learning and Organisational Development

Location: Hatfield

Salary: £28,778 to £32,080 pa (pro rata) by annual increments on achieving designated skills and experience. UH5

Hours: Part Time

Contract Type: Permanent

Placed On: 23rd September 2025

Closes: 12th October 2025

Job Ref: REQ000203

FTE: 0.8 (working 29.6 hours per week)

Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: Maclaurin Building, Bishop Square, Hatfield

An exciting opportunity has arisen to support the Employee Apprenticeship Lead (EAL) within the Learning and Organisational Development team, part of our Human Resources Department. This new role has been created in response to the EAL’s growing and evolving workload.

Main duties and responsibilities

The successful applicant for this role will support administrative support which will include tasks such as preparing apprenticeship documentation, managing and monitoring staff enquiries, providing guidance to staff completing their apprenticeships, assisting with recruitment, liaising with training providers, managing relevant inboxes and communication channels and using various support systems, including the governments apprenticeship platform.

You will work closely with departments across the university, including Marketing, to support work-related objectives and ensure the smooth delivery of promotional activities and staff communications. Assist the EAL in organising staff events - both in-person and online - including activities for National Apprenticeship Week, held annually early February.

A key part of the role involves managing and regularly updating intranet and web pages with the latest apprenticeship news and promotional activities. It’s essential that all information remains current and aligned with government policy, so a solid understanding of apprenticeship funding rules and guidelines is required. This includes monitoring and implementing updates, revising relevant documentation – such as HR paperwork, guides, and processes – and registering with regulatory bodies like the Department for Education (DFE). Attending relevant online events and conferences will also help staying informed about policy changes.

In addition to supporting staff apprenticeships, you will also be involved in the annual internal and external staff shadowing schemes - assisting with application management, confirming shadowing placements, and collecting the necessary paperwork and feedback.

Skills and experience required

We are looking for someone with a strong track record of delivering excellent customer service and proven administrative experience. Ideally, you will also bring experience working within apprenticeships and/or the higher education sector. These qualities are essential to supporting both staff and operational needs in a fast-paced, detail-oriented environment.

A proactive approach, strong communication skills, and keen attention to detail are essential to accurately collect and manage information in line with government guidelines.

Qualifications required

You will be educated with a minimum of A-levels or a level 3 apprenticeship or equivalent proven professional work experience. An undergraduate degree (or equivalent level 6 qualification) is desirable.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Tara Bishop - Employee Apprenticeship Lead – t.bishop@herts.ac.uk

Closing Date: 12 October 2025

Interview Date: 23 October 2025