"Public Policy Program Student Services Specialist - Hybrid Opportunity"

Department/Program Description:

Stanford Public Policy is an innovative interdisciplinary program connecting the theoretical and analytical tools of economics, political science, philosophy, psychology, and law with their real-world policy applications. The program has a vibrant undergraduate major and graduate program with affiliated faculty and lecturers from across campus.

The Program in Public Policy in the School of Humanities and Sciences seeks a Student Services Specialist to join the team. The Student Services Specialist works primarily with the undergraduate student population, monitoring degree progress as well as managing the course scheduling for the program's graduate and undergraduate curriculum. The position also provides general administrative support for the program, manages events, and handles the program's web and social media content. We are a strong team that encourages collaboration, opportunities for professional growth, and positive working experience for all of our team members. The position reports to the Program Director of Finance and Operations.

The position provides administrative and operational support to faculty, staff, and students on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling, and academic services. Resolves routine issues of limited scope within the work area using general guidelines and standards or precedents as reference.

This is a 100% FTE, non-exempt hybrid position. This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site), subject to operational need.

CORE DUTIES:

• Review documents and forms for completeness, track files for follow up and distribute for review.
• Research and resolve routine issues, refer complex issues to other staff.
• Input data, update electronic databases, websites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Serve as a subject matter resource to students and other departments.
• Contribute to general office administration and process improvements.
• May train and direct day to day activities of student and temporary workers.

* - Other duties may also be assigned

Education & Experience:

Associates degree and one year of relevant experience, or combination of education and relevant experience.

Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Customer service skills.
• Basic office administration skills.
• Ability to learn compliance with legal, financial, and university policies and external regulations.

The expected pay range for this position is $34.36 to $40.29 per hour.

Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.