Public Safety Telecommunicator - Advanced

Primary Purpose of Organizational Unit:

UNC Police supports the University’s core mission of teaching, research, and public service by developing partnerships that, through the encouragement of problem-solving and communications, seek to identify and address public safety needs with professionalism and integrity, all while protecting North Carolina’s future.

Position Summary:

This recruitment is for three (3) Public Safety Telecommunicator positions. By applying, you will be considered for all three (3) positions: 00061821, 00061602 and 00036290.

The primary purpose of this position is to operate the UNC Chapel Hill Emergency 9-1-1 Communications Center effectively and efficiently 24 hours a day, 365 days a year ensuring law enforcement response, emergency response and other miscellaneous needs. This consists of collecting, processing, prioritizing and disseminating information from and to multiple resources and agencies under stressful conditions. Responsibilities of this position will consist of the following:

1. Dispatching operations for emergency and non-emergency assistance to the University community and surrounding agencies.
2. Processing maintenance requests and contacting on-call trades with Facilities Services infrastructure during a public health emergency.
3. Serving as a 24/7 point of contact while most other University operations have been suspended.
4. Peer training.

Minimum Education and Experience Requirements:

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Management Preferences:

Previous Emergency Communications Dispatch experience and computer experience is strongly preferred.

Required Licenses/Certifications:

Candidate must hold or be able to obtain Telecommunicator Certification within the first year of employment. May be required to obtain Communications Training Officer certification.

Special Physical/Mental Requirements :

Applicant must meet physical requirements of the North Carolina Sheriff’s Training and Standards including physical examination and drug screening. Must be able to sit for extended periods of time with or without an accommodation. May be required to obtain Communications Training Officer certification.

Campus Security Authority Responsibilities:

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position/Schedule Requirements:

Evening work occasionally, Night work occasionally, Overtime occasionally, Rotating shifts occasionally, Shift work occasionally, Valid NC Driver’s License, Weekend work occasionally

Special Instructions:

This recruitment is for three (3) Public Safety Telecommunicator positions. By applying, you will be considered for all three (3) positions: 00061821, 00061602 and 00036290.