"Reading Room Coordinator"

Posted: 16-Jan-26

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 272964

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Provide timely, courteous and professional support to Radiologists, as well as to all external customers and internal staff members.

• Be the primary point of contact for radiologists and residents.
• Answer incoming calls and direct inquiries appropriately.
• Upload external imaging studies into Sectra accurately and efficiently.
• Manage Sectra read lists.
• Monitor the ER and Inpatient lists in Sectra.
• Monitor protocol worklists in MiChart.
• Manage Results Tracker list and All Read list throughout the day as per daily demand.
• Assign/reassign studies to other divisions as required.
• Assign studies to radiologists if needed.
• Email 3D lab for images when requested by radiologist.
• Page/call/communicate with providers as requested by radiologists.
• Communicate with ER physicians regarding outside imaging requests.
• Utilize paging system to contact appropriate staff as required.
• Signing into Microsoft Teams Page when arriving.
• Updating RRC of the day in Sharepoint.
• Monitoring MRI Clearance Microsoft Teams page.
• Update job board with doctor assignments.
• Monitor fax machine.
• Communicate with PACS Team and User Support as needed to resolve issues and support operations.
• Ensure overnight 1800 preliminary reports are staffed timely.
• Check Qgenda for doctor assignments.
• Assist radiologists with daily work, including research.
• Assist in assigning medical students to a Resident/Fellow.
• Maintain cleanliness to the Reading Room Coordinator area and light cleaning/stocking when necessary.
• Assist in the training of new employees.
• Collecting paperwork from technologists when needed.
• Processing FFR (Heartflow requests) when needed.
• Monitor Teams groups associated with your Reading Room.
• Send paperwork to HIM for scanning when needed.
• Prepare patient files for diabetic PET patients when needed.
• Load images into Citrix and MIM.

Demonstrates a high standard of teamwork by demonstrating adaptability, dependability, flexibility, and willingness to share information and resources.

Demonstrate the ability to work independently in a fast-paced, ever-changing, and potentially stressful environment.

Demonstrate strong organizational skills with the ability to prioritize work effectively.

Demonstrate professionalism, attention to detail, and the ability to follow direction and accept constructive feedback.

Demonstrate strong written communication skills, including correct spelling and proper grammar.

Demonstrate strong interpersonal and verbal communication skills, including active listening.

Demonstrate reliability, including maintaining excellent attendance.

High School diploma or equivalent.

Two or three years of experience in direct customer service role, involving face-to-face or phone-based patient/customer interaction.

Basic knowledge of medical terminology.

Availability to work holidays are required.

Knowledge of MiChart is preferred.

Knowledge of Medicom is preferred.

Knowledge of Sectra is preferred.

Knowledge of Microsoft Teams is preferred.

Previous experience in healthcare or radiology environment.

Knowledge of health system policies and procedures.

Basic understanding of radiology workflows, terminology, and imaging systems.

Monday-Friday 8:00am-6:00pm (40 Hours each week, Day off will vary)

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.