"Receptionist - 5 hrs Saturday"

If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy and patience, this role could be ideal for you. Join our team, providing a friendly, helpful and informative reception service to students, staff and external visitors.

For much of your shift you will be the sole receptionist and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. When the students go home in vacation periods, Kent Hospitality operates Conference/Bed and Breakfast facilities, so our reception services vary throughout the year to accommodate this.

This role is for 5 hours on a Saturday, 08:00-13:00.

As Receptionist you can expect to be involved in:

• Confidently resolve all initial enquiries from students, staff, residents, and others
• Issue keys and maintain/monitor the security of them in line with procedure
• Programme student and vacation guest bedroom key cards using access control software
• Act as the central reception point for deliveries, sorting and collecting post, taking, and passing on urgent messages, reporting room defects and taking payments
• Use our software module to search for and communicate with residential students by email and check students or vacation guests in and out.

What will you bring to the role?

• GCSE grade 4/C or above in English and Maths or equivalent
• Experience of working in a busy and demanding front facing customer service environment providing excellent customer care
• The ability to demonstrate experience handling difficult and unexpected situations
• A high level of IT skill and familiarity.

What we can offer in return: As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including: 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff), excellent pension scheme with generous employer contributions, corporate employee-funded healthcare plan, in partnership with Benenden Health. For more information, visit our Working at Kent page.