Records Management Specialist

Job Description

Oversees file storage and records management. Organizes, converts, and integrates files for storage. Locates and retrieves records as requested.

Job Responsibilities

• Provides customer service to students, staff, faculty, parents, and others in the University community by solving problems regarding records and/or data.
• May lead and/or supervise TAS staff and/or student employees.
• Coordinates, and maintains a complex record system or database of specialized records.
• Researches complex record or data problems and provides recommendations or resolution. Makes decisions by reviewing information against guidelines such as transfer credit evaluation.
• Coordinates the processing, maintaining, and monitoring of records and/or data. Audits record activity to ensure compliance and accuracy.
• Serves as primary contact for release and protection of confidential and sensitive records.
• Implements and oversees guidelines for deletion of records.
• Prepares, analyzes, and distributes reports.
• Maintains awareness of governmental regulations and interprets policies, procedures and guidelines.

Minimum Qualifications

Knowledge of standard practices, policies, procedures, and tools of records management typically obtained by a high school degree or GED or equivalent and a minimum of 3 years related records management experience. An equivalent combination of education, training, and experience is acceptable.

Specific knowledge, certifications, and licensure will apply at the position level.

Preferred Qualifications

• At least one year of customer service experience.
• Associate's degree, or vocational or technical school degree
• Service-oriented, diplomatic, and tactful when resolving problems.
• Computer proficient including Microsoft Office Suite.
• Good problem solving skills.
• Ability to delve into problematic issues and seek resolution. Resolution of the issue may be at the student, parent or institution level.
• Familiarity with the Family Educational Rights and Privacy Act (FERPA)

Planning Unit

Vice President Enrollment Management

Department

Registrar's Office

Employment Type

full-time regular

Advertised Salary

Starting pay range $16.84 – $21.48

Ohio University is proud to offer a robust healthcare plan that includes maternity care, transgender care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also includes paid holidays, sick time, personal time, an instructional fee waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee assistance program, access to professional development programs, wellbeing incentive programs, and additional employee resources. Additional information is available at https://www.ohio.edu/hr/benefits