"Registration Coordinator"

Job Summary

The Registration Coordinator provides administrative and academic support services for Georgia College & State University's students, faculty, staff, and administration. The Registration Coordinator's primary responsibilities are maintaining, programming, and monitoring the registration and course scheduling systems, assigning classrooms using classroom management software, providing regular enrollment reports for University administrators, and reporting enrollment information to the National Student Clearinghouse. This is a highly responsible professional position, and the quality of this individual's work has a direct effect on the integrity of the University, student success, compliance, and reporting. This is a twelve-month, full-time, on-campus position. The Registration Coordinator reports to the University Registrar.

Responsibilities

Course Scheduling - 35

• Collaborate with academic departments to collect and finalize course offerings for upcoming semesters.
• Proof and correct departmental course schedule entries with attention to accuracy in details like course titles, credit hours, locations, instructor assignment, and cross-listing.
• Ensure adherence to institutional policies regarding contact hours and approved course meeting times.
• Manage classroom assignments through the use of classroom management software to optimize space utilization and identify conflicts.
• Provide schedule entry training for department staff.

Registration - 35

• Program and monitor registration functionality, including registration times, deadlines, overrides, wait lists, priority registration clearance, and partition of seats for new students.
• Work with academic departments to set up necessary restrictions on certain classes.
• Troubleshoot issues during the registration process, such as registration holds, system errors, or course availability problems, and provide support to students, advisors, and academic departments.

Reporting - 15

• Submit monthly enrollment reports and data correction reports to the National Student Clearinghouse.
• Provide regular enrollment reports to University administrators.

Customer Service - 10

• Serve as a point of contact for students, advisors, staff, and faculty regarding scheduling and registration inquiries.
• Participate in and promote customer service initiatives and efforts within the department.
• Provide superior customer service to students, faculty, staff, alumni, and the general public, while ensuring compliance with policy.
• Assist in-person visitors, answer phones, and respond promptly to direct and office email inquiries.
• Manage confidential communications and records in accordance with federal, state, system, and University policies.
• Support the University mission, strategic plan, and division and department goals.
• Promote effective communication and positive relationships with all members of the University community.

Other - 5

• Other duties as assigned

Required Qualifications

Educational Requirements

Bachelor's degree OR an equivalent combination of education and experience

Required Experience

At least one year of full-time work experience

Preferred Qualifications

Additional Preferred Qualifications

• Prior experience working with student information systems
• Prior experience interpreting or enforcing academic policy
• Prior work experience in a face-to-face (in-person) higher education setting

Required Documents to Attach

• Resume / CV
• List of References

Knowledge, Skills, & Abilities

ABILITIES

• Ability to understand, interpret, integrate, and apply academic policy, including predicting potential effects of specific actions.
• Ability to work independently while completing projects in a timely, accurate manner
• Ability to manage confidential records and communications in accordance with federal, state, and university policies
• Ability to support students and serve as an integral member of a customer-service oriented team.

KNOWLEDGE

• Computer competency, including experience using e-mail, internet, word processing, spreadsheet, and database programs

SKILLS

• Excellent organizational skills
• Excellent written, oral, and interpersonal communication skills

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel

Background Check

• Criminal Background Check
• Education Verification