Job Summary

The Representative, Financial Aid Customer Service provides customer service to students, parents and general public via various communication methods to support the daily operation of the Financial Aid Department. This position will provide secretarial/clerical support as needed.

ESSENTIAL FUNCTIONS

Comply with all Family Educational Rights and Privacy Act (FERPA) regulations.
Greet students at the front counter/desk or over the phone.
Perform clerical tasks for the Financial Aid Office and provide assistance with office equipment such as copiers and fax machines. Order and maintain office supplies and tracks inventory on all information sheets and pamphlets.
Ensure the “Whos Next” system is accurate and current.
Provide students with accurate information regarding the financial aid application and award process.
Adhere to all job expectations and customer service plan requirements.
Attend all mandatory trainings, meetings and request additional assistance when needed.
Stay abreast of regulatory changes and ensure the information provided to students is accurate and up-to-date.
Assist students and their families in a timely and professional manner.
Provide students with a confidential setting (if requested) and ensures that sensitive matters are treated appropriately.
Enter data into the PeopleSoft system accurately and in accordance to office policies and procedures.
Handle difficult customers professionally and with respect.
Assist parents and students with the financial aid application process and address questions or concerns, using various communication methods (email, phone, in-person, text, etc.).
Provide coverage at various HCC Financial Aid Office locations as needed.
Work with the HCC Financial Aid Call Center to help meet student needs and resolve student issues.
Work with other Student Services Departments to assist students with unusual situations and resolve issues to enable the student to be academically successful.
Perform other duties, tasks and assignments as required.

QUALIFICATIONS

Education & Experience

High school diploma/GED required
Associates degree preferred
1 year of customer service experience required, preferably in a Student Financial Aid Office
Experience working with security sensitive and confidential records

Licensing & Certification

Valid Texas Driver License

Special Skills

MS Office Programs
Information Management Systems
Budget Management
Knowledge of federal, state and institutional financial aid programs

Competencies

Delivering High Quality Work
Accepting Responsibility
Serving Customers
Supporting Organizational Goals
Driving Continuous Improvement
Acting with Integrity
Thinking Critically
Managing Change
Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

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Representative, Financial Aid Customer Service

Houston City College

Houston, TX, USA

Job Summary

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Representative, Financial Aid Customer Service

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Houston, TX, USA

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This is a Preview Listing…

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Representative, Financial Aid Customer Service

Houston City College

Houston, TX, USA

Job Summary

This is a Preview Listing…

Related Jobs - August 25, 2026

Related Conferences

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