"Residence Hall Monitor"

The class works under general supervision, assists in the enforcement of residence hall policies, specifically the guest policy, which requires frequent and meaningful interactions with students. Works in collaboration with other university staff in customer service and front desk services. Performs basic desk duties, key inventories, and works on special projects as assigned.

Essential Functions and Responsibilities:

• 50% - Monitors access and egress of students, faculty, staff, and visitors to campus facilities; registers visitors in the system; ensures that access policies and procedures are being followed; enforces guest access policies.
• 20% - Responds to individuals requiring assistance in a friendly, professional manner; supports and maintains a residence hall environment of meaningful connections for students, which promotes academic success, high student satisfaction, student engagement, and retention.
• 20% - Works on special projects such as assembling packets, folding papers, checking data, etc.
• 10% - Compiles reports, from staff, on various residence life programs including topic, attendance, budget and impact on student learning outcomes; submits reports in a timely manner.

Other Functions and Responsibilities:

Assists with training new hires. Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.

Equipment Operated:

Computer and all other standard office equipment.

Work Schedule:

40 hours per week, as scheduled Sunday - Saturday from 12:00 a.m. - 8:00 a.m.

Supervision Exercised:

May exercise supervision over student employees.

Reports to:

Associate Director, Housing and Residence Life

Qualifications and Competencies

Required Certifications, Training, and/or Licensures:

None

Knowledge, Skills, and Abilities:

Knowledge of: report writing. Skill in: MS Office software; use of a computer; written and verbal communication. Ability to: learn and utilize new software; project a professional, friendly demeanor to students, faculty, staff, and visitors; demonstrate a history of dependability and punctuality at work; implement policies and procedures in an efficient manner; demonstrate a service orientation; maintain flexibility in a work schedule; multi-task; respond to supervision in a positive manner. (*) Developed after employment.

Minimum Qualifications:

High school diploma or GED; one year of customer service experience.

Preferred Qualifications:

Completed two years of college, experience working in an environment with frequent student/customer interactions, experience working at a front desk/reception type of position, experience working with StarRez or other software.