Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.
Job Category: University Staff
Employment Type: Regular
Job Profile: Residence Life Coordinator I
Job Summary
Resident Managers provide outstanding customer service to residents, primarily when the Community Center and Apartment Facilities Offices are closed. Resident Managers live in the community and serve on-call for residents after hours, responding to questions, concerns, and emergencies.
Resident Managers demonstrate Housing's core value of Care for residents by responding to all calls, usually in person, to assess situations, educate residents, mediate issues, and solve the resident's issue in a timely manner. Resident Managers also develop community by welcoming residents to the community; creating, implementing, and assisting with events for residents; mediating conflicts among neighbors; and educating residents on community resources.
Work Schedule
- The primary schedule for this position is 8 hours per week.
- Resident Managers work primarily during evening hours.
- Resident Managers are on-call approximately 4 times per month. On call shifts are as follows: Monday-Friday: 5:30pm-8:00am and Weekends & Holidays: 24 hours, typically for two days at a time.
- Resident Managers are expected to be on-call during academic break periods, weekends, holidays, after office hours, and as needed.
- Resident Managers also have meetings and administrative tasks as operational need requires.
Key Job Responsibilities
- Schedules logistics, secures resources and staff, and markets resident events and programs
- Develops a sense of community among residents of University Apartments
- Identifies and prioritizes maintenance needs or requests in housing units according to established policies and procedures
- Serves as an initial point of contact for resident support providing mediation and resolution of personnel and facility issues, including after hours
Department
Division of University Housing, University Apartments
University Apartments is a department within the Division of University Housing at the University of Wisconsin-Madison. As a student service organization, University Apartments provides on-campus housing, programs, and services for our residents. Eagle's Wing is a licensed and nationally accredited childcare center located in the University Apartments Community Center. Eagle's Wing provides care to children both in the University Apartments community, as well as the general public.
The services at University Apartments actively support the mission of the University while also meeting the needs of students, families, and guests by fostering the development of a residential community. The University Apartments staff provides these services to a community of approximately 3,000 residents in 1,240 apartments on 83 acres, who are primarily graduate students, staff, post-docs and their families; many of whom are international. All programs and services sponsored by University Apartments are funded through rent or user fees.
Compensation
This is a part-time, 20% position with a starting hourly wage of $20.42. Compensation package includes an unfurnished 2 bedroom apartment, 1 free parking space and access to shared/complimentary laundry facilities
Required Qualifications
- Applicants must be eligible to live in University Apartments, and eligible to work in the U.S.
- Successfully obtaining the Resident Manager position cannot be the employment qualification that makes an applicant eligible to live in University Apartments.
- Current University Apartments residents who are unaffiliated spouses or partners of UW-Madison students, faculty, or staff are eligible to apply for this position.
- To be eligible to live in University Apartments you must fit into one of the following categories:
- Undergraduate students living with their family: must carry a minimum of 6 credits per semester for an academic year.
- Graduate students must carry a minimum of 2 credits per semester for an academic year. If a student is a dissertator, 3 credits per semester for an academic year are required.
- Faculty, academic staff, university staff, or post-doctoral scholars/trainees and honorary associate fellows.
- Driver's License - Valid License Which Meets UW Risk Management Standards required
Preferred Qualifications
- Experience in student affairs, residence life, or counseling strongly preferred including, but not limited to mediation, cross-cultural communication, and programming.
- Experience interacting with an international population preferred.
- Experience with University Apartments or experience within an apartment community on another university campus preferred
How to Apply
If you are a current or incoming student, please apply instead via the University Housing student employment portal: https://services.housing.wisc.edu/hrapp/dashboard/index
If you are not a current or incoming student, please continue to apply via this Jobs at UW posting.
Please submit a cover letter and resume within the online application system. We are only able to consider completed application materials submitted by the deadline date.
Candidates who apply for this position may be considered for other or future vacancies within this title, including those which may have a different work schedule and/or requirements from this vacancy.
Additional Information
This position has been identified as a position of trust with access to vulnerable populations. The selected candidate will be required to pass an initial criminal background check to be eligible for employment and then every four years thereafter.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.
University Housing may communicate with you about your application status using a text messaging service. To opt-out please reply "STOP" to text messages received or contact University Housing HR at hr@housing.wisc.edu or 608-262-2766. Message and data rates may apply.
Contact Information
University Housing Human Resources, hr@housing.wisc.edu, 608-262-2766
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.