Residential Services Manager, Residential & Hospitality Services

Job Description Summary

The Residential Services Manager (RSM) will have full responsibility for one of twelve Information Centers (IC) in the College Houses and serve as part of a team responsible for the safety, appearance, and overall condition of the building.

This individual will manage a front-line resident and guest services operation serving varied Residential & Hospitality Services (RHS) customers. The IC will operate 7 days/week, 24 hours/day, including national holidays and recognized University holidays.

Job Responsibilities

• Responsible for one of twelve Information Centers (IC) in the College Houses and Sansom Place and serve as part of a team responsible for the safety, appearance and overall condition of the building.
• Manage a front-line resident and guest services operation serving varied Residential and Hospitality Services customers.
• Assist in developing information, communication and customer service delivery strategies for all 12 ICs.
• Promote a positive image of RSM and act as an ambassador to the University.
• Responsible for developing positive working relationships with colleagues and critical members of other departments such as College Houses and Academic Services (CHAS) and Facilities and Real Estate Services (FRES).
• Manage a team of student workers (Residential Operations Assistants)