"Resource Delivery Specialist"

Reporting to the Head, Resource Delivery Services, this Library Technician 3 serves as an area specialist for RDS-related technology and operations. They use their advanced proficiency and comprehensive knowledge of resource sharing to process routine and non-routine requests, administer training, gather and synthesize data, compile reports, troubleshoot and report problems, and complete various other specialized and administrative tasks that require a high level of non-routine decision making, good judgment, expertise, and independence. This LT3 also serves as the primary supervisor for 2.0 FTE, or more, part time, unionized student assistants in RDS, and is responsible for hiring, training, scheduling, supervising, and evaluating them. The individual in this position works with patrons, colleagues, and partner libraries via email, telephone, video conferencing, and face-to-face, and assists departmental management in the training and oversight of Library Technician 1s and 2s.

We are aware that some people are less likely to apply for jobs unless they meet every preferred qualification in the job description. We are most interested in finding the best candidate for the job and recognize that a successful candidate may come from a less traditional career trajectory, such as having skills and abilities gained outside a classroom context, or an equivalent skill set. We encourage you to apply, even if you don't believe you meet every one of our preferred qualifications.

Minimum Requirements: Bachelors degree plus two years of current (within 5 years) experience in a Library; OR, 4 years of current library experience; AND, advanced proficiency in multiple library specific computer applications, e.g., integrated library systems, database applications, institutional repository; content management systems. Some positions may also require in-depth knowledge of specialty area(s), e.g., original cataloging, complex copy cataloging, serials management, ILL management, government documents, image resources, music.

Professional Competencies: In-depth knowledge of specialized technology and workflow. Ability to effectively foster open dialog and collaboration among a team to achieve objectives and meet goals. Ability to present technical information to others in a clear and professional manner. Ability to communicate effectively verbally and in writing in a variety of settings. Strong aptitude for following through on commitments and deadlines. Ability to provide a high volume of high-quality work in a timely manner. Propensity for troubleshooting, escalating, and resolving technical problems. Ability to provide professional and user-focused customer service. Ability to improve operations and workflows.

Preferred Qualifications: Experience using the Alma Resource Sharing service. Experience supervising, overseeing, or leading the work of colleagues or volunteers. Experience successfully managing a team.