Response Officer I (Evenings) - Protective Services - OFMD

Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department (OFMD) at WashU Medicine provides essential services that sustain the medical campus’s mission of excellence in patient care, research, and education. Guided by our PRIDE+ Core Values of Professionalism, Respect, Integrity, Dedication, Excellence, and Mutual Support, we foster a culture of accountability, service, and collaboration across the medical campus.

OFMD manages the maintenance and operation of more than 65 buildings, encompassing over 14.8 million gross square feet, including the 11-story, 609,000-square-foot Neuroscience Research Building (NRB), home to one of the world’s largest concentrations of neuroscientists. Our team delivers operational and administrative support, strategic planning, and project management to ensure efficient, safe, and innovative facility operations.

As WashU Medicine continues to expand its clinical, research, and teaching footprint across and beyond campus, OFMD remains a trusted partner, driving excellence through seamless facility management and unwavering support of the university’s mission. For additional information, view a quick message from some of our employees: https://facilities.med.wustl.edu/Careers.

Serves as an unarmed, back-up/assistant to Response Officer II or Lead Officer when responding to life safety and protection of property, and emergency and non-emergency incidents on campus. Includes rendering emergency medical assistance or general first aid. Enforces University policy/procedures and criminal law. May be assigned to vehicle or foot patrol, as part of a unified team. Must be prepared to handle a variety of complex, ever-changing situations. Needs to be able to utilize a variety of tools and techniques to resolve situations and accurately and thoroughly record information for the official University record.

Job Description

Primary Duties & Responsibilities:

• Responds or reacts as a team member to emergency and non-emergency incidents (medical, law enforcement, injury/accident, et al) on campus. Takes action, or makes notes for follow-up, of any safety and security issues. Provides Emergency Management support during larger-scale incidents. When not on assignment, patrols the University properties. 
• Receives/compiles information for incident reports and conducts initial and follow-up investigations, as assigned, under the direction of an RO II or Lead Officer.
• Conducts building checks which include checking access control devices, door locks and proactively looking for any possible safety or security hazard. Uses problem-solving skills to resolve issues found during building checks.
• Provides necessary follow-up (transports to the medical facility, notifies proper authorities, and undertakes any other necessary coordination) for faculty, staff, students, and visitors after immediate resolution of an incident.
• Assists Medical Center personnel and visitors with directions and provides escorts when requested. Partners with customers in assigned geographical areas and assists them in resolving multi-department issues. 
• May serve as an instructor for skills training and certifications. 
• Takes possession of found property, attempting to locate the owner, and securing property according to established procedure.
• Enforces parking regulations and provides support to the Transportation Office as needed.
• Performs other duties as assigned.

Working Conditions:

Job Location

• Normal office environment
• Requires extensive safety training
• Exposure to blood-borne pathogens
• Exposure to chemicals
• Requires protective devices
• Exposure to animals
• Patient care setting
• Occasional lifting (25 – 50 lbs.)
• Alternative work schedule as a regular part of the job (on-call, shifts, evening, weekends)

Physical Effort

• Typically sitting at a desk or table
• Typically standing or walking
• Typically running or climbing
• Typically bending, crouching, and stooping
• Repetitive wrist, hand or finger movement
• Ability to move to on and off-campus locations
• Dust, dirt, grease, or other disagreeable elements

Equipment

• Operate motor vehicle

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses: St. Louis Metropolitan Security License - St. Louis City/St. Louis County, St. Louis Metropolitan Security License - within 30 days of hire - St. Louis City/St. Louis County

Work Experience: Officer In An Academic Or Other Professional Environment (1 Year)

Skills: Not Applicable

Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

More About This Job

Required Qualifications:

• Ability to obtain and maintain a St. Louis Metropolitan Security License within 30 days of hire.
• Must obtain and maintain a Missouri Class E or Illinois Class D Driver’s license within 30 days of hire.
• Obtain and maintain certification for Taser, OC Spray, Collapsible Baton, and Handcuffs.
• Applicants with a security license may already have these endorsements listed on their license and will be required to transfer to WashU.
• We have trainers who will assist those who need to get a specific endorsement for Private Security.
• If no previous departmental psychological assessment has been completed by the individual, a psychological assessment will be necessary for this position.

Preferred Qualifications

Education: Bachelor's degree - Criminal Justice

Certifications/Professional Licenses: Crisis Intervention Team (CIT) - CIT International, Emergency Medical Technician - Basic (EMT-B) - Missouri Department of Health & Senior Services

Work Experience: Security Officer In A Professional Security Organization (2 Years)

Skills: Computer Literacy, Customer Service, Handcuffing, Law Enforcement Training, Military Training, Oral Communications, Organizational Commitment, Professional Integrity, Strive for Excellence, Teamwork, Working Independently, Written Communication

Grade

G07-H

Salary Range

$19.29 - $29.91 / Hourly