"Retention Coordinator"

Retention Coordinator

University of Colorado Anschutz Medical Campus

Department: Medicine - Division of Infectious Diseases

Position #: 00831506 - Requisition #: 38973

Job Summary:

This position is based in the Infectious Disease Group Practice at the University of Colorado Hospital. The Retention Coordinator provides retention in care and access adherence monitoring services to patients living with HIV.

Key Responsibilities:

• Assess patient needs for retention services by reviewing clinical information, conducting outreach, and identifying social, behavioral, and systemic barriers to care.
• Provide retention and re-engagement services, including outreach, follow-up, appointment coordination, and development of individualized retention plans to support continuity of care.
• Maintain regular communication with patients to promote adherence to care and treatment plans and track patient progress and outcomes.
• Document all assessments, services, and outcomes accurately in the electronic medical record and relevant tracking systems.
• Support care coordination by assisting patients with referrals to internal and external services, including mental health, substance use, housing, and community resources.
• Collaborate with clinical teams, support staff, health departments, and community partners to ensure continuity of care and facilitate patient re-entry into services.
• Participate in quality improvement, research, and program development activities, including data collection, monitoring program effectiveness, and identifying opportunities for service improvement.
• Ensure all activities comply with organizational policies, confidentiality requirements, and regulatory standards.

Work Location: Hybrid - this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings.

Why Join Us: The Division of Infectious Diseases is a multidisciplinary team of clinicians, educators, scientists, and other providers working to improve the prevention and treatment of infectious diseases. Our HIV/AIDS Clinical Program based in the Infectious Disease Group Practice, an outpatient clinical practice at the University of Colorado Hospital, has provided care to persons living with HIV infection since 1989. Join our diverse Patient Support Team as we strive to improve the lives of people living with HIV.

Qualifications:

Minimum Qualifications:

• Bachelor's degree in any field from an accredited institution. A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year for year basis.

Preferred Qualifications:

• Bachelor's degree in public health, social services, or another related field.
• Professional experience providing services to people living HIV.
• One (1) year of case management or related experience.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Strong organizational and multitasking skills.
• Ability to work independently as well as collaboratively within a multidisciplinary team with diverse populations.
• Strong work ethic with the ability to be flexible.
• Ability to adhere to professional standards of conduct and ethical practice.

How to Apply: For full consideration, please submit the following document(s): 1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position. 2. Curriculum vitae / Resume 3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Lisa Lawrence, lisa.lawrence@cuanschutz.edu

Screening of Applications Begins: Immediately and continues until the position is filled. For best consideration, apply by February 20th, 2026.

Anticipated Pay Range: The starting salary range (or hiring range) for this position has been established as $56,555 - $71,939.