"Senior Campus Support Specialist"

Job Summary

Reporting to the assigned department leadership, the Senior Campus Support Specialist is responsible for responding to staff requests for media equipment, support and supplies, performing minor repairs on equipment and assisting with inventory. This position is also responsible for installing and maintaining microcomputer hardware and software systems, providing technical assistance and training to system users, obtaining technical support from software and hardware companies, supporting the mainframe communications networks and maintaining complete documentation of hardware, software, and operating procedures.

Primary Duties and Responsibilities

Essential Performance Requirements

• Completes scheduled setups/Ensures equipment is in good operating condition
• Ensures correct software materials/Responds to emergency calls for assistance
• Performs minor repairs and adjustments on equipment
• Responds to faculty/administrative requests for media support
• Assists with inventory of all campus media and computer equipment
• Assists Networking Support staff in the troubleshooting of district technology
• Maintains classroom inventory databases
• Replaces defective or inadequate software packages
• Refers major hardware problems to service personnel for correction
• Attends technical conferences and seminars to keep abreast of new software and hardware product developments
• Installs audio-visual-control systems including video conferencing systems, cabling and terminating video/audio systems, and equipment rack fabrication
• Provides system testing and troubleshooting expertise on high-end A/V integrated control systems (i.e. Extron/Crestron)
• Refers major hardware problems to service personnel for correction
• Obtains technical support from software and hardware companies
• Maintains complete documentation of hardware, software and operating procedures
• Employees in this classification are considered Subject Matter Experts (SME) in either Classroom Media Integration (Extron/Crestron) or Desktop Support (Windows Policy/System Configuration Manager)

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the assigned department leadership

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

Bachelor's degree and (4) years of experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience

Preferred Qualifications

• At least one (1) year's working experience working with Crestron and Extron equipment
• At least one (1) year's working experience dealing with vendors, budget preparation and work schedules
• Current Extron Certification
• Current IT Project Management Certification or equivalent IT certification
• Current MS System Center Configuration Manager/Intune certification

Knowledge, Skills and Abilities

• Skilled in operating basic audio/visual equipment
• Skilled using computerized applications and enterprise systems, including word processing, spreadsheet, and presentation software
• Skilled in organizational skills
• Skilled in excellent customer service and interpersonal relationships
• Skilled in oral, electronic, and written communications
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.