"Senior Case Manager, Work Injury Management"

About This Opportunity

The Senior Case Manager, Work Injury Management plays a critical role in delivering high-quality, compliant and timely workers’ compensation claims management services within UQ’s self-insured environment. As part of the Health, Safety and Wellness team, you will manage a portfolio of physical and psychological injury claims while contributing to continuous improvement, regulatory compliance and sustainable return-to-work outcomes across a large and complex organisation.

Key responsibilities will include:

• Managing a portfolio of statutory and common law workers’ compensation claims in accordance with the Workers’ Compensation and Rehabilitation Act 2003 and Queensland Regulator Performance Standards
• Investigating, determining and documenting claims, including preparation of detailed correspondence, submissions and reasons for decision for complex matters
• Coordinating rehabilitation providers, medical specialists and investigators to facilitate safe and timely return-to-work outcomes
• Providing coaching and mentoring within the team and supporting the Senior Self Insurance Manager, including relieving management duties as required

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
• On campus childcare options
• Affordable parking (from just $6.40 a day)
• Salary packaging options

About You

• Comprehensive understanding of the Workers’ Compensation and Rehabilitation Act 2003 and the Workers’ Compensation and Rehabilitation Regulations 2025
• Demonstrated experience managing complex statutory and common law workers’ compensation claims from determination to finalisation
• Meet the criteria for recognition as a statutory claims officer with WCRS
• Advanced analytical and investigative skills with the ability to exercise sound professional judgement
• Highly developed written and verbal communication skills, including negotiation and advocacy on sensitive matters
• Strong stakeholder engagement and relationship-building capability
• Demonstrated leadership capability, including coaching and mentoring
• Experience preparing complex claims management reports

Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia, qualifications, criminal history checks, and other role-specific requirements This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Kathleen Thurbon, Senior Manager, Work, Health and Safety at k.thurbon@uq.edu.au

For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au stating the job reference number (below) in the subject line.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Monday 9th March at 11.00pm AEST (R-61414).

Full-time continuing position. Base salary will be in the range $117,958 - $132,247 + 17% Superannuation (HEW Level 8). Based at our St Lucia - Campus.