Senior Coordinator for Housing Operations

Position Information  

Hiring Department: Housing and Residence Life

Reports To: Assistant Director

Job Location: On-site; El Paso, TX

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends

FLSA status: Exempt

Earliest Start Date:  As soon as possible.

Salary: $46,550 annually.

Required Application Materials:

Resume Cover Letter List of three references

Position Summary  

Under limited supervision, this position supports the department's initiatives to obtain and hold 100% occupancy. Supervised by the assistant director for operations, this position has strong customer service and administrative skills by using critical thinking and problem-solving skills. 

Statement of Duties and Responsibilities: 

Housing Assignments & Occupancy Management

Assist resident students with completing the housing contract.

Provide support to students as they navigate the housing application.

Assist with the resident assignment process, including student and family inquiries, self-selection, and administrative placement.

Ensure students living on campus are registered as full-time students throughout the academic year. 

Collect and report “no-show” data to ensure an accurate account of occupancy. 

Participate in the planning and execution of Orange and Blue Day, Operation College Bound, New Student Orientation, tabling's, presentations, tours and all other university recruitment efforts.

Coordinate the Contracts Appeal Committee, Damage Appeals Committee, and Meal Plan Exemption Committee.

Assist with the departmental planning and implementation of check-in and check-out processes.

Business Operations & Financial Administration

Manage the collection and return of all housing deposits.

Post cancellation fees to the student housing account.

Collaborate with the Finance and Administration staff to provide appropriate billing information for guests, including reconciliation of revenue, invoice generation, interdepartmental transfer requests, and access and familiarity with PeopleSoft software for financial oversight

Provide reports for the Assistant Director of Operations and Executive Director of Housing and Residence Life.

Manage the meal plan process including compliance, uploads, troubleshooting, and refunds. 

Meet the needs of customers who are reserving meeting space in the department.  Ensure proper room set-up and break-down for each scheduled usage.

Camps, Conferences, & Guest Services

Be the front-line staff member providing customer service, guidance, and support to all camps, conferences, and individual guests through the application, contract, and billing processes.

Maintain communication with guests regarding their stay. (Check-in, check-out, resources while they are on campus)

Develop and maintain summer camps and conferences points of contact, while managing and updating camp rosters and portfolio records to support effective summer camp operations

Manage linen inventory with the Maintenance Supervisor to ensure the required number of items are on hand for anticipated guests.

Develop and implement satisfaction surveys for camps, conferences, and individual guests staying overnight on campus.

Supervise Summer Conference Assistants (student staff).

Collaborate with Parking and Transportation to ensure the needs of the department and guests (including camps and conferences) are met.

Collaborate with the Assistant Director of Housing Facilities to ensure all spaces are appropriately cleaned and turned at the end of each stay and meeting space use.

Residential Community Administration

Manage the administrative needs of the residential community.

Maintain accurate records of all student keys for the department.

Prepare all administrative needs for the check-in and check-out procedures.

Place work orders for any keys that need to be repaired or replaced.

Assess damage bills for any keys that are lost/not returned.

Distribute temporary guest cards to residents if required.

Manage all lounge and conference room reservations.

Partner with Student Business Services, Center for Accommodations and Support Services, Athletics, Scholar Programs, Office of International Programs, Parking and Transportation, Sodexo, Miner Goldcard Office, and others

Other duties as assigned

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's objectives, policies and applicable laws.

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Bachelor's degree from a four-year college or university within the area of assigned responsibility.

and

Experience: Three years of related experience to the statement of duties and responsibilities; or an equivalent combination of education and experience.

Applicant Must Demonstrate

Communication Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Reasoning Ability: Ability to apply common sense understanding and critical thinking to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Computer knowledge within the area of assigned responsibility preferred or the ability to learn.

Preferred Qualifications:

Bilingual (English/Spanish) preferred.

Why Pick UTEP  

The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

UTEP is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 26,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

This is an especially exciting time to join UTEP as it advances the goals of its 2030 Strategic Plan. Built around the institution's core strengths—its location, its people, its supportive culture, and its community partnerships—the plan lays out a bold vision for the next decade, aimed at maximizing the University's regional impact and national stature.

Miner Perks and Benefits  

What UTEP Offers:

Benefit Package includes: Medical, Prescription, Life Insurance and Wellness platform Voluntary Benefits: Dental, Vision, Additional life insurance, UT Flex, Short and Long - term disability plans Retirement Programs Longevity Pay Paid Vacation & Sick Leave Paid Holidays Employee Discounts & Perks Employee Education Assistance program And much more! Visit our Benefits Summary Page for more information on our additional benefits.
 

Disclaimer: Eligibility for perks and benefits may vary based on part-time or full-time employment.

Additional Information  

Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently sit. The employee must regularly walk and stand; use hands to feel; reach with hands and arms; and talk or hear. 

The noise level for this work environment is usually moderate.

In keeping with its access, excellence, and impact mission, The University of Texas at El Paso is committed to a learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.  Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu, or by mail at 500 W. University Ave., El Paso, TX,  Kelly Hall, Room 223C. 

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.

To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=16389&PostingSeq=1 je-2595ca7a137b4a47ad8b5aca248f7d2d