"Senior Energy Program Specialist"

Senior Energy Program Specialist

Organization: OU - Ctr for Public Mgmt

Job Location: Oklahoma

Work Schedule: M - F 8am - 5pm

Work Type: Hybrid

Salary Range: Targeted salary $18.00 - $18.26/hr based on experience

Benefits Provided: Yes

Required Attachments: Resume, Cover Letter

Job Description

If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

The Senior Energy Program Specialist provides support to the Energy Assistance program to perform functions in customer service and support for escalated assistance referrals. Duties include accepting escalated referrals from clients and county offices for energy assistance support screening referrals based on set criteria and documenting referral recommendations. Serves as the initial point of customer contact; identifies the scope of customer needs, answers questions and provides information regarding services. Researches information using specialized database. Maintains accurate call tracking information through the database. Participates in initial and on-going training to maintain level of knowledge of contact center and agency policies and procedures. Processes and follows up on customer requests. Performs related duties as assigned to successfully fulfill the function of the position.

This position may be eligible for remote or hybrid work.

Job Requirements

Required Education and Experience: High School Diploma or GED. AND:

• 24 months experience in a call center or front-line customer service.

Skills:

• Proficient using a computer and telephone.
• Detail oriented for accuracy of data and information.
• Ability to communicate verbally and in writing.
• Ability to build rapport with the caller.
• General office skills such as multi-line phone, copying, filing, faxing, and mail.
• Customer service skills.
• Strong initiative to solve problems.
• Ability to handle stressful, complicated, and heated calls in a professional and calm manner.

Certifications: None

Advertised Physical Requirements:

• Sit for prolonged periods.
• Communicate effectively and listen.
• Engage in repetitive motion.
• Use of computer and telephone.
• Standard office environment.

Departmental Preferences: None

Supervision: None

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Hiring contingent upon a Background Check?: Yes

Special Indications: Hiring contingent upon police records check

Job Posting: Dec 10, 2025