"Senior IT & AV Support Engineer"

About the role

Reporting to the IT & AV Support Manager, you will take operational and technical ownership of IT and AV services supporting the MPharm programme in Plymouth

We are seeking a Senior IT & AV Support Engineer to lead the delivery of reliable, high-quality IT and AV services that underpin technology-enhanced teaching, clinical simulation and hybrid learning environments. This is a pivotal role ensuring the reliable operation of technology-enabled teaching, clinical simulation environments, and AV-equipped learning spaces that support a professionally accredited healthcare course.

In this role, you will:

• Lead 1st and 2nd line IT & AV support services, ensuring effective incident, request and change management
• Oversee installation, maintenance and lifecycle management of IT and AV equipment
• Support digital teaching tools such as Moodle and Panopto
• Lead small technical projects, managing risks and stakeholder communication
• Drive continuous improvement in systems, documentation and service standards
• Provide technical leadership across Windows, macOS and Linux environments, with working knowledge of networking, Active Directory, SCCM and Jamf
• Support and advise on digital learning tools including Moodle, Panopto, Xerte and PebblePad
• Advise academic and administrative staff on e-assessment solutions (including video and audio), hybrid delivery and development of digital teaching materials
• Take technical ownership of IT and AV systems across the Plymouth site, ensuring teaching, simulation and hybrid learning environments operate securely and to University of Bath standards.
• Work closely with academic, technical and DDaT colleagues to deliver hands-on engineering support and proactive system management, maintaining a reliable, high-quality user experience.

What we’re looking for

We are seeking a technically strong, service-oriented professional who combines operational leadership with excellent stakeholder engagement.

You will bring:

• Previous experience of supporting IT and Audio-Visual hardware, software or services (1st and 2nd tier) ideally in an academic environment
• Broad and deep knowledge of current IT technologies and their application in a Higher Education context or similar
• Proven experience of working with people at different levels in a complex environment as well as building and maintaining working relationships
• Knowledge of IT or hardware including servers, desktop PCs, laptops and mobile devices
• Knowledge of lecture capture systems such as Panopto, Crestron or Extron
• Knowledge of online teaching / meeting systems such as Microsoft Teams and Zoom
• An understanding of virtual learning environments such as Moodle
• Experience of installing, using and administering one or more computer operating systems such as Microsoft Windows, Mac OS and Linux
• Confident user of Microsoft Office products and able to provide advice and support on these products
• Experience of using email and calendaring software in a business or academic environment
• Experience using systems like Active Directory, SCCM and Jamf
• IT networking knowledge
• Be self-motivated.
• Be able to work alone, in a team or with your peers.
• Have excellent interpersonal skills
• Enjoy working in a customer facing fast paced environment and be able to multitask and prioritise effectively.

Additional information:

• The base location for this role is at University of Plymouth.

Job Ref: ML13418