"Senior M365 Analyst"

Main duties and responsibilities

De Montfort University (DMU) is a forward-thinking institution driven by innovation, inclusion, and a deep commitment to delivering outstanding digital services. Since the launch of our Digital Transformation Strategy in 2022, we’ve implemented major infrastructure upgrades, embedded user-centred design practices, and laid the foundations for a modern, agile university. This transformation is ongoing, and with so much still to achieve, it’s an exciting time to join us. At DMU, you’ll contribute to meaningful, lasting change that supports students and staff alike, all within a vibrant and ambitious university community.

Directorate

The Digital and Technology Directorate plays a central role in reshaping how the university delivers digital value. We are modernising our services through cloud adoption, reduction of technical debt, and the implementation of a product operating model-still novel in higher education but increasingly vital to public sector innovation. Our approach combines agile delivery with operational excellence, ensuring services are both resilient and user focused. From AI and automation to endpoint management and cyber security, the Directorate is focused on creating streamlined, future-ready services that support academic and professional excellence across DMU.

Role

We are seeking a highly skilled and motivated Senior M365 Analyst to take a leading role in designing, delivering, and optimising the university’s Microsoft 365 collaboration and communication services. This technically hands‑on position will shape the digital experience of students and staff by ensuring our modern workplace is secure, high‑performing, and user‑centred.

You will architect and implement solutions across the full Microsoft 365 ecosystem-including Exchange Online, Teams messaging and telephony, SharePoint Online and OneDrive, Power Automate/Power Platform, Viva and the Microsoft Purview security and compliance suite. You will strengthen email and messaging security, develop governance for platform-wide consistency, design SharePoint solutions, automate workflows, and contribute to enterprise-grade telephony services.

Working collaboratively with Product teams, Information Security, and business stakeholders, you will influence platform strategy, champion user-centred design, and drive continuous innovation through Agile delivery methods. You will monitor service performance, analyse digital trends and deliver improvements that enhance communication, productivity, and compliance across the university.

This role is hybrid, with an on‑campus presence required for at least two days per week.

Ideal Candidate

You will be an excellent communicator with strong engineering expertise and a deep understanding of the Microsoft 365 ecosystem. You will have hands‑on experience designing secure, scalable digital workplace solutions across Exchange Online, Telephony, Teams, and related services as well as extensive knowledge on SharePoint and Power Automate.

You will bring sound knowledge of modern security and compliance practices - including Microsoft Purview, email security controls and data centric governance models and be confident working in Agile environments to deliver continuous improvement. You will collaborate effectively with technical and non‑technical stakeholders, demonstrating creativity, curiosity, and a commitment to delivering the best possible user experience.

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