"Senior Program Coordinator"

Position Summary

Rutgers University–Newark (RU-N), an urban public research university and anchor institution located in Newark, New Jersey, is seeking a Senior Program Coordinator. Reporting to the Manager for Business Services, this position serves as a vital member of the RU-N Student Accounting, Billing, Payment Center, and RUID Services team.

The Business Services Office at RU-N plays a critical role in supporting student success by delivering high-quality, student-centered services related to billing, payment plans, term bill management, collections, cashiering, and RUID card processing. The office reports to the Assistant Vice Chancellor for Budget and Financial Planning within the RU-N Office of the Chancellor and acts as a centralized hub for managing financial interactions between students and the university. It ensures compliance with institutional, state, and federal regulations. In collaboration with key departments such as Financial Aid, Registrar, One Stop, Admissions, all units within the Office of Enrollment Management, and academic units, the Business Services Office facilitates seamless access to financial services and guidance, supports the resolution of complex student cases, and leads efforts to enhance financial literacy, retention, and equitable access to education.

This position is responsible for, but not limited to, the following:

• Serves in a key role delivering high-quality, student-centered support related to tuition, fees, registration holds, billing, payments, refunds, and identity card services.
• Maintains accurate student financial records, processes timely account adjustments, and ensures consistent service delivery across multiple touchpoints.
• Supports a full range of student account functions, including specialized billing scenarios (e.g., third-party billing, veteran benefits, tuition remission, summer/winter sessions, unemployment tuition waivers), and plays a critical role in Payment Center (Cashiering) operations by accepting and processing in-person tuition payments, departmental deposits, and other financial transactions.
• Maintains and reconciles a cash drawer, troubleshoots discrepancies, and ensures accurate general ledger reporting.
• Assists students in understanding online payment systems, installment plans, and refund eligibility.
• Supports RUID Card Services and oversees the issuance and replacement of Rutgers ID cards for students, faculty, staff, and guests; validates eligibility; operates card production equipment; troubleshoots technical issues; and coordinates with campus partners (e.g., IT, Housing, Dining, Campus Safety) to ensure proper card functionality.
• Provides daily support via walk-ins, scheduled appointments, virtual platforms, and email inquiries.
• Delivers front-line support as part of the One Stop team for high-level inquiries related to billing, holds, payments, and ID services.
• Uses strong analytical and communication skills, along with the ability to work in a fast-paced environment and adapt to evolving systems and procedures.
• Contributes to departmental and cross-functional projects, including self-appraisal evaluations, service delivery enhancements, website and communication updates, and training initiatives. Strong problem-solving ability, customer service orientation, and a commitment to student success are essential to this position.

Minimum Education and Experience

• Bachelor's degree in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration, work organization, coordination, facilitation, bookkeeping, and/or report writing principles and practices
• Requires a minimum of two years relevant experience in a program coordination or administrative function that includes coordination of work and management of people; good communication skills; and computer literacy

City: NEWARK

State: NJ

Equipment Utilized:

• ID card printer and IDMS system
• Oracle Cloud Financial Management System, Tableau, Salesforce-(CRM), IMS, Financial Aid System (OFSP),NSLDS, E-Administrator (HESAA), ImageNow, Microsoft Office and Tableau

Posting Number: 26ST0148