"Senior Programmes Officer"

King’s Arts & Humanities is distinctive in representing exceptional strength in both the longer established disciplines (such as Philosophy, Classics, Theology, English, History, Languages, and Music) and world-leading quality in more recently established fields (such as Digital Humanities, Film, Interdisciplinary Liberal Arts, and Culture, Media and Creative Industries).

The Faculty is organised into three Clusters, each of which has dedicated professional services teams. This role will be based in the Humanities Cluster, in the Department of History.

Our students come from all over the world from many different backgrounds, attracted by our reputation for and dedication to excellent teaching, by the work we do to create a dynamic and inclusive community, and by the opportunity to study right in the heart of London, a global and multilingual city where we experience languages and cultures in action every day.

We are looking for a Senior Programmes Officer to join our Professional Services team, working within the Faculty of Arts and Humanities at one of the most prestigious universities in the UK.

The roles offer an exciting opportunity to anyone who is interested in providing high quality comprehensive support for undergraduate programmes.

You will act as the first point of contact for all students, academic staff and key external contacts, providing a professional, supportive, responsive and personable service. Roles support processes within our main workstreams of Assessment and Award, Programme Planning and Delivery and Student Communications and Knowledge ensuring accurate and timely record management across multiple systems across the whole academic cycle. This would be an ideal role for anyone with a passion for supporting the delivery of excellent education from the heart of London.

This is a full time role, indefinite role.

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and oral communication skills including the ability to draft document and correspondence, with excellent working knowledge of Microsoft Word, Excel, Teams, PowerPoint, and Outlook
2. Excellent organisational / time management skills and with a customer-oriented approach.
3. Ability to work with a broad range of stakeholders in a professional and assured manner.
4. Comfortable with adapting to change, driving own professional development.
5. Previous experience of working in HE.
6. Ability to build positive working relationships with team members, collaborating effectively to get things done and a commitment to personal accountability and continuous improvement.
7. Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy

Desirable criteria

1. Experience in the use of databases, student records systems (such as SITS) and website content management systems
2. Prior experience of working in a customer facing environment
3. Experience of using virtual learning environments

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our How we Recruit pages.