Senior Services Specialist I&A

Make a difference in the lives of seniors and adults with disabilities as a Senior Services Specialist in Lewiston. In this role, you’ll serve as a trusted resource - helping individuals and families navigate available services and make informed decisions that support independence and well-being.

You’ll respond to calls and inquiries, providing clear, impartial information about community resources and programs. Using established screening tools, you’ll assess eligibility and authorize services such as home-delivered meals, homemaker support, and caregiver respite. You’ll guide individuals through program orientation, connect them with appropriate services, and maintain accurate records of all interactions in a statewide database. Your work will also include maintaining up-to-date resource information, advocating for clients, and supporting outreach efforts to educate the community about available services and protections.

We’re looking for a compassionate, organized professional who thrives in a fast-paced, service-focused environment. You'll bring strong communication and customer service skills, with the ability to listen, assess needs, and provide thoughtful guidance. A successful candidate will be comfortable managing a high volume of calls, entering and tracking data, and maintaining detailed, accurate documentation. Sound judgment, discretion with confidential information, and the ability to prioritize tasks effectively are essential. A collaborative approach and genuine commitment to helping others will set you apart.

If you’re passionate about connecting people to the resources they need, we encourage you to apply.

*This position is expected to begin June 22, 2026.

Enjoy excellent benefits, including retirement
15 vacation days per year
12 sick days per year
14 paid holidays
Tuition assistance

Job Description linked below: (some job boards may not include active links so please click Apply Now on the NIC website or go to www.nic.edu/jobs to see full details);

Senior Services Specialist (Lewiston).docx

Minimum Qualifications High school diploma or general education degree (GED) and a minimum of two years full-time equivalent related experience is required; or equivalent combination of education and experience.

Starting pay range: $18.00 - $21.00

Work Site Location: Aging and Adult Services, Lewiston Office

Work Schedule: Typically Mon-Fri 7:30-4:00, Expected to start June 22, 2026