"Senior Student Experience Officer"

About the role:

The Senior Student Experience Officer will be responsible for coordinating and supporting on student experience and student voice initiatives, responding to student feedback and data accordingly to ensure shared priority goals across all key stakeholders.

Successful candidates will have knowledge of the issues affecting students in Higher Education and a desire to improve the student experience. They will have excellent interpersonal skills, experience of delivering projects and an approach to celebrating student success through leading communications and prize giving events.

This is a full time post, and you will be offered an indefinite contract. This is a hybrid role. The post-holder will need to work at our Strand campus a minimum of 2 days per week. This may vary and increase subject to event delivery requirements. Some event delivery will require in-person, evening work.

About you:

Essential criteria

1. Excellent time management and organisational skills.
2. Able to manage own workload and prioritise tasks in a busy work environment, managing multiple work-streams independently.
3. Experience of delivering events on differing scale and prominence.
4. Educated to degree level or equivalent, or has relevant work experience within the Higher Education sector.
5. Ability to communicate, and present effectively, in an assured manner, with a range of stakeholders, including academic staff.
6. Good level of numeracy and analytical skills including experience of evaluating budgets, activities, surveys and using data to improve communications.
7. Ability to work on own initiative and as part of a team, being self-motivated and approachable.

Desirable criteria

Strong understanding of the student lifecycle and experience of supporting the student journey

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert.

Grade and Salary: £39,076 - £43,909 per annum inclusive of London Weighting

Job ID: 126966

Close Date: 26-Oct-2025

Contact Person: Amber Reed

Contact Details: amber.reed@kcl.ac.uk