"Senior Student Success Coach"

Senior Student Success Coach

Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 14647
Full/Part Time: Full Time

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram, Facebook, YouTube or LinkedIn.

Salary Range: $58,000 - $62,000 annualized, commensurate with education, experience, and qualifications.

Job Type: Full Time

Posting Close Date: Applications will be accepted through 11:59 PM CDT on January 9, 2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

Required Application Materials:

• Resume is required
• Cover Letter is required

Job Summary

The Fostering Futures Senior Student Success Coach supports undergraduate and graduate students at UTSA with a history of foster care through a holistic, trauma-informed caseload model, while also serving as the lead trainer and supervisor for the Fostering Futures Student Success Coach team. This role provides individualized coaching, mentorship, and resource navigation to promote academic persistence, personal wellbeing, and timely graduation. The Lead is responsible for developing strategic outreach campaigns, ensuring consistency in coaching practices, and fostering collaboration with campus and community partners to ensure wraparound support and advocacy for students' educational and life success.

Core Responsibilities

1. Supervises and supports the Fostering Futures Student Success Coaches, providing guidance, mentorship, and performance feedback.
2. Leads onboarding and ongoing training for Success Coaches, including trauma-informed practices, coaching techniques, and UTSA systems.
3. Ensures consistency and quality in coaching practices, documentation, and student engagement.
4. Serves as a resource and escalation point for complex student cases.
5. Manages the FFP pantry by promoting pantry access, tracking needs and requests of students, managing inventory, and providing information regularly to the BCFES Director and/or Administrative Associate on needs for purchasing inventory.
6. In collaboration with other BCFES & FFP staff and leadership, utilizes data collected from the Strengths and Needs assessments to inform the creation and implementation of Fall/Spring workshop programs and Summer programming.
7. Maintains a reduced caseload of students with a history of foster care to stay connected to direct service.
8. Conducts intake screenings, strengths and needs assessments, and develops individualized success plans.
9. Provides ongoing coaching and mentoring through in-person and virtual settings.
10. Monitors student academic progress, communicating with each student on a personalized basis; intervening as necessary to assist those students having difficulty.
11. Regularly uses student success technology (e.g., Civitas, Salesforce, etc.) to manage caseload, facilitate outreach, conduct campaigns, and input documentation/notes on student services and individualized success plans.
12. Maintains accurate records of student advising, mentoring, tutoring, etc. contacts, progress toward degree, and other student learning activities.
13. Supports students in navigating tuition and fee waivers, FAFSA, ETV, and other financial aid resources.
14. Refers students to appropriate campus and community services.
15. Maintains and utilizes a UTSA One Card to issue Emergency Funds.
16. Designs and implements outreach campaigns to increase student engagement with FFP services, workshops, and resources.
17. Coordinates communication efforts across the program, including newsletters, social media, and event promotion.
18. Coordinates and plans events such as graduation celebrations, early start programming, etc.
19. Analyzes engagement data to inform outreach strategies and improve student participation.
20. Develops a working knowledge of tuition and fee waivers, federal Education and Training Voucher (ETV) program, FAFSA, and any other foster care specific education funding.
21. Participates in meetings with campus/community champions to advocate for student wellbeing.
22. Collaborates with FFP staff, Student Success units, and external partners to coordinate support.
23. Promotes access to the FFP pantry and emergency funds.
24. Collaborates with college Student Success Centers, Career Services, Academic Advising, Academic Support Programs, and other university departments to ensure coordinated support for students.
25. Serves as a liaison between students and campus partners to facilitate access to tutoring, career readiness resources, advising, and other academic services.
26. Represents FFP in campus-wide initiatives and committees focused on student success.
27. Engages in ongoing training, including trauma-informed care and coach certification.
28. Maintains compliance with FERPA, UTSA policies, and mandated reporting requirements.
29. Upholds confidentiality and ethical standards.
30. Performs other duties as assigned.

Required Qualifications

• Bachelor's Degree in a related field.
• Three (3) year of related work experience.
• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Preferred Qualifications

• Master's Degree in a related field.

Knowledge, Skills, and Abilities

• Communication.
• High Confidentiality.
• Foster Care System.
• Trauma-Informed Practices.
• Education Funding.
• Coaching and Mentoring.
• Community Services.
• Student Advocation.

Working Conditions

• Office Environment.
• After hours and weekend work is required on an occasional basis.

Physical Demands

• Sedentary work; sitting most of the time.
• Exerts up to 10 lbs. of force occasional.
• Repetitive use of a keyboard at a workstation.

This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.

This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.