Assist with student billing inquiries, explain charges, and
present payment plans and financial resources
Ensure compliance with federal, state, and institutional
regulations in the review and processing of aid applications
Outreach & Financial Education
- Represent the office at campus and community events, including
orientations, financial aid nights, and information sessions
- Lead or support presentations and workshops focused on
financial literacy, FAFSA completion, and billing topics
Front Desk Coverage
- All Financial Services Counselors will rotate throughout the
week to cover phone, email and walk-in traffic
- This position serves as the first point of contact for
students, families, and campus partners at the front desk
General Support
- Respond to inquiries via phone, email, and in person with
accuracy, professionalism, and empathy
- Triage questions and direct more complex issues to the
appropriate staff when needed
- Perform related duties as assigned
- Collaborate with other campus departments to promote student
access and success
Shift
Monday-Friday, 8:00am-4:30pm; with some Saturday events
Minimum Qualifications
A Bachelor's degree or an equivalent combination of education and
experience and at least 2 years of experience from which comparable
knowledge and skills can be acquired is necessary
Anticipated Hiring Range
The anticipated hiring range for this position has been established
as $18.87-$22.00 hourly.
Salary is determined by a variety of factors, including but not
limited to, the individual’s particular combination of education,
skills, and experience, as well as organizational
requirements.
Your total compensation goes beyond the number on your paycheck.
The University of Missouri provides generous leave, health plans,
and retirement contributions that add to your bottom line.
Grade: GGS 8
University Title: SENIOR STUDENT SUPPORT SPECIALSIT
To review the University of Missouri’s Staff Compensation Structure
you can view the Job Code detail page. Internal applicants can
determine their university title by accessing the Talent Profile
tile in myHR.
Application Deadline
Applications will be accepted until this position is filled.
Sponsorship Information
Employment visa sponsorship is not available for this
position.
Community Information
University Information
Missouri S&T is one of the nation's leading research
universities with over 100-degree programs in 39 disciplines. It
was founded in 1870 as one of the first technological institutions
west of the Mississippi River. Located about 100 miles west of St.
Louis in the vibrant community of Rolla, Missouri S&T is an
accessible, safe, and friendly campus surrounded by Ozarks'
scenery. Missouri S&T offers undergraduate degrees in
engineering, the sciences, liberal arts, humanities, and business,
with M.S. and Ph.D. programs available in many of the science and
engineering programs. With over 7,000 students and 300 faculty,
Missouri S&T is big enough to accommodate a broad population,
yet small enough for individuals to build high visibility and
impactful careers.
About Rolla
Rolla, Missouri offers several great advantages that help
individuals enjoy a high quality of life. Rolla is an ideal place
for families, with its low cost of living, excellent schools, safe
neighborhoods, and a range of recreational activities suitable for
all ages. The Ozark Scenic Riverways and beautiful landscapes
offers abundant opportunities for outdoor enthusiasts of every
lifestyle. With its vibrant community, Rolla hosts multiple events,
concerts, art exhibitions, and theater performances throughout the
year. The university’s Leach Theatre showcases nationally renowned
performers for campus and community alike. Overall, living in Rolla
offers a high quality of life with a supportive community,
affordable living, beautiful natural surroundings, and numerous
opportunities for personal and professional growth.
Benefit Eligibility
This position is eligible for University benefits. As part of your
total compensation, the University offers a comprehensive benefits
package, including medical, dental and vision plans, retirement,
paid time off, short- and long-term disability, paid parental
leave, paid caregiver leave, and educational fee discounts for all
four UM System campuses. For additional information on University
benefits, please visit the Faculty & Staff Benefits website at
https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement
Equal Employment Opportunity
The University of Missouri is an
Equal Opportunity Employer.
To request ADA accommodations, please call the Office of Equity
& Title IX at 573-341-7734.
Apply for Job
Job Title SENIOR STUDENT SUPPORT SPECIALIST #00096096
Job ID 61077
Location Rolla
Department Student Financial Assistance
Job Family Student Support
Business Unit Missouri S & T
Posted Date 09/23/2026
Close Date Open Until Filled
