"Senior Training Analyst (Remote) - Physicians Billing Service"

Position Summary

The Senior Training Analyst will develop curriculum, lesson plans, test data for his/her respective application and be responsible for participating in the design, build and validation of both the application and the training environments used for in-class training. Responsible for presenting education programs for new and/or existing system applications to end-users of Epic Revenue Cycle systems.

Job Description

Primary Duties & Responsibilities:

• Provides training for new and existing Epic Revenue Cycle applications for approximately 3,000 end-users of the applications at the School of Medicine. Additionally, will provide proficiency training for other key leaders and physicians who require knowledge of Epic Revenue Cycle applications. Incorporates appropriate adult learning techniques, creativity along with internal and external best practices to achieve desired outcomes.
• Pilots new courses in their development stages, collecting feedback to strengthen the course development program and delivers training to co-workers, physicians and leadership audiences with confidence, preparedness and polished presentation skills.
• Provides customized training and onsite support for WUCA practices. Serves as liaison between the practice, FPP leadership and the Epic1 build teams while ensuring best practice workflows and procedures are communicated and implemented.
• Provides onsite support for all WU clinical departments, as requested.
• Researches and contributes to the design, development and revision of course materials. Provides significant input to the maintenance of current training programs. Incorporated appropriate adult learning techniques, creativity along with internal and external best practices to achieve desired outcomes. Responsible for updating existing course materials/job aids and creating new course material/job aids.
• Builds partnerships and networks across the School of Medicine by acting as a liaison between clinical departments and Physicians Billing Service (PBS). Provides consulting service with regards to developing office procedures, policies and set-up. Based on findings, the Senior Training Analyst will develop and deliver training solutions designed to maximize the business performance of departments.
• Responsible for reading assigned books, articles and other materials related to training and development. Attends designated courses in order to keep abreast of adult learning practices and best practices in training and development.

Working Conditions

Job Location/Working Conditions
Normal office environment
Physical Effort
Typically sitting at a desk or table
Equipment
Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

A diploma, certification or degree is not required.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Epic Revenue Cycle Applications (2 Years), Medical Information, Clinical Operations, And/Or Accounts Receivable Fields (2 Years), Faculty Practice Plan (Fpp) Education Services Training Analyst (2 Years)

Skills:

Application Training, Microsoft PowerPoint, Microsoft Word, Onsite Support

Driver's License:

A driver's license is not required for this position.

Preferred Qualifications

Education:

Bachelor's degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Comminution, Confidential Data Handling, Conflict Management, Customer Service, Epic EHR, Flexible Mindset, Goal-Oriented, Group Presentations, Leadership Management, Organizing, People Management, Policy Development, Policy Management, Prioritization, Time Management, Training Instruction, Working Independently

Grade

G11

Salary Range

$53,100.00 - $90,600.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.