Senior Wellbeing & Engagement Coordinator

ABOUT THE ROLE

• Responsibility for the provision of student welfare, safeguarding, Prevent and Enrichment within the centre and the related administration and secure record-keeping
• Ensure effective case management of all student welfare concerns or information on LDHD, ensuring fair case loading of the Welfare and Student Experience Officers.
• Ensure the safeguarding of students in line with Study Group policy and standard operating procedures.
• Act as Designated Safeguarding Lead (responsibilities are set out in the DSL Handbook and authority is conferred to enable escalation and ability to raise safeguarding issues in line with regulations and the safeguarding escalation policy)
• Create Agreed Support Plans (ASPs), including Safety Plans and Exit Plans, ensuring the necessary approval and escalation processes are followed.
• Organise induction and other wellbeing, enrichment and engagement activities, produce related materials to help develop skills and sense of community in liaison with the Senior Coordinator Progression where appropriate.
• Collaborate and share appropriate information with the Senior Coordinator Progression which may impact individual student performance and support with appropriate interventions.
• Use data within year and end of year to identify enhancements to welfare and learning support.
• Ensure escalation of any concerns to the Student Experience Leader and Central Student Wellbeing team as required.
• Work collaboratively with teams within the ISC to ensure a holistic and consistent approach to welfare support.
• Maintain the Wellbeing and Welfare section on the online Virtual Reception.
• Build relationships with the University Partner to ensure a cooperative and collaborative relationship.
• Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
• Contribute to developing, communicating and enacting Study Group’s Student Experience and Wellbeing Strategy, framework, policy and standard operating procedures through the Wellbeing Communities of Practice and DSL meetings.
• Support local awareness raising of safeguarding and safeguarding practices and procedures.
• Contribute to the production of the Quarterly and Annual Safeguarding review and relevant parts of the Annual Monitoring Report.
• Plan, oversee and monitor the implementation of actions from the Centre Action Plans relevant to student welfare and the Student Experience & Wellbeing Strategy.
• Analyse data and feedback from a wide variety of sources to monitor impact relevant to student welfare.
• To assist in organising and delivering student induction, transition and enrichment activities.
• To foster productive relationships with internal and external stakeholders.
• Any other duties as required by the Student Experience Leader or Director of Campus Operations.

ABOUT YOU

• Bachelor degree (or equivalent experience to demonstrate ability to work and think independently)
• Administration or management training or qualification
• Higher level safeguarding training
• Line management of staff
• Supporting students in an educational context
• Working to develop, build and maintain the Student Experience
• Working in a regulated environment