Service Desk Analyst

University of Oxford - Medical Sciences Division IT Services

Location: Boundary Brook House, Old Road Campus, Headington, Oxford

Are you passionate about IT support and eager to contribute to world-leading, life-saving medical research and teaching at the University of Oxford? The Medical Sciences Division is seeking a talented Senior IT Service Desk Analyst to join our team at the John Radcliffe Hospital.

You will have the opportunity to work with some of the world’s most talented academics, students and professional staff as we embark on a journey to modernise and enhance the delivery of our IT support services.

As an IT Service Desk Analyst, you will work closely with a range of staff across multiple departments, offering expert advice and support to a range of IT-related issues, helping to deliver responsive digital services which underpin cutting-edge research, teaching, and administration across the Division.

Your responsibilities will include troubleshooting desktop computers, supporting research-specific IT systems, and advocating for IT and Information Security best practices. We’re looking for a proactive problem solver with excellent customer service skills and experience in supporting Microsoft Windows, Apple MacOS and mobile devices.

This role offers the chance to be part of a vibrant, inclusive team that values diversity and fosters innovation. Our culture is collaborative and supportive, encouraging continuous learning and professional growth. We believe in empowering our people to take initiative and contribute to the decision-making process, ensuring everyone feels valued and respected.

With opportunities for professional development and a range of staff benefits, this is your chance to make a significant impact on medical research at one of the world's leading universities.

Application Process

Applications should be made online via the above ‘Apply’ button. You will be required to upload a CV and supporting statement/covering letter explaining how you meet the job requirements with details of two referees as part of your online application. You are not required to provide training or qualification certificates.

The closing date for applications is 12 noon on Tuesday 9 September 2025.

Interviews are expected to take place on 22/23 September 2025.