"Service Desk Manager"

This position is responsible for developing and implementing statewide technical support solutions for university clients. The position will manage, develop and direct the IT Service Desk Team to provide excellent support and is also manages university card services.

Duties may include:

• Lead, manage and develop the IT Service Desk Team
• Ensure IT Service Desk (ITSD) responsibilities and tickets are completed in a timely manner
• Develop and maintain university card processes and standards
• Develop reporting performance indicators for services provided
• Manage professional relationships with internal and external stakeholders
• Monitor and report on unit financial data
• Other duties as assigned