Service Development and Engagement Manager

University of East Anglia - Library and Learning Enhancement Division

Placed On: 13th February 2026

Closes: 27th February 2026

Job Ref: ALC1631

Salary on appointment will be £38,784 per annum (pro rata), with an annual increment up to £46,049 per annum (pro rata).

An exciting opportunity has arisen for a Service Development and Engagement Manager to join the Library and Learning Enhancement Division.

Key duties of the role include leading and coordinating cross‑divisional initiatives across the Library and Learning Enhancement division, with a particular focus on student-facing service development, user engagement, communications, and the management of digital presence and branding. The role will also include line management, overseeing user‑centred service design activity, and ensure project delivery in alignment with strategic priorities.

You will have a degree or equivalent professional experience in project management, communications or a related field, with proven experience of managing complex projects, working collaboratively across departments, and leading staff or teams. You will bring strong management, communication and analytical skills, knowledge of user experience and service design principles, and the ability to manage competing priorities.

This part-time (0.8 FTE) post is available immediately on an indefinite basis.

We value diversity and are committed to creating an inclusive culture where everyone can thrive. We particularly welcome applicants with the protected characteristic of race (Black, Asian and minority ethnic) for this post, as they are currently underrepresented in this type of role within the Library and Learning Enhancement department. Appointment will be made on merit and all applicants will be scored against the same criteria.

Further information on our great benefits package, including 44 days annual leave inclusive of Bank Holidays and additional University Customary days (pro rata for part-time), can be found on our benefits page.

Closing date: 27 February 2026

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.