"Service Experience Officer"

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• $79,514 to $89,685
• Ongoing, full-time
• Kelvin Grove (hybrid option available)
• Reference number: 25521
• Term: Ongoing, full-time basis
• Remuneration: $94,099 to $106,134 pa (HEW5) (inclusive of $79,514 to $89,685 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove (hybrid option available)
• Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Service Experience Officer to join Student Administration, People Services, Administrative Division.

The Service Experience Officer plays a vital role in delivering high-quality and high-volume customer service and support to students, staff, and stakeholders. The Service Experience Officer is responsible for triaging and processing a range of Student Administrative services, providing accurate information and guidance, and ensuring a positive experience for all clients.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The People Services Portfolio provides a range of high-quality services designed to enrich the staff and student experience at QUT. Services provided by the Portfolio span across the entire student and staff life cycle. In addition, the Portfolio provides advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy.

What you need to succeed

1. Education, training and/or relevant experience equivalent to completion of an associate diploma with at least two (2) years subsequent relevant work experience.
2. Demonstrated ability to acquire, interpret, apply and provide advice and guidance on legislation, policy, procedures and student administration operations.
3. Proven ability to work independently and as a productive member of a team with the ability to use initiative and plan, organise and prioritise workloads in order to meet tight and conflicting deadlines.
4. Demonstrated digital literacy including the ability to use a large corporate computer system to input, access, extract and interpret data, as well as experience in using spreadsheets and other software applications.
5. Demonstrated ability to contribute to a culture that is committed to high quality client-focused service in a demanding and high paced environment and continuous improvement.
6. Demonstrated ability to provide excellent service to a large and diverse client and stakeholder group across organisational boundaries with a high degree of accuracy and attention to detail, including well developed written and interpersonal skills.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Service Experience Officer

Job opens: 08-Sep-2025

Applications Close: 22-Sep-2025 at 11.30pm

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