Advertising Summary: Virginia Commonwealth University (VCU)
School of Medicine is a premier academic medical center located in
the heart of Richmond. Accounting for almost half of VCU’s
sponsored research, the School of Medicine is internationally
recognized for patient care and education. Virginia Commonwealth
University is an equal opportunity employer.
https://vcujobs.com/why-richmond
Unit: School Of Medicine MBU
Department: SOM Tech - Academic & Immersive
Technology
Duties & Responsibilities:
The Simulation Technology Specialist / IT Analyst provides critical
technical support for the simulation center by operating,
maintaining, and troubleshooting advanced simulation technologies
and audiovisual systems. This hands-on position ensures the
seamless delivery of simulation-based learning experiences through
daily equipment operation, proactive problem-solving, and
collaboration with vendors and IT staff. The ideal candidate will
demonstrate strong technical aptitude, meticulous attention to
detail, and an ability to work effectively both independently and
as part of a team in a dynamic educational environment.
Key Responsibilities Simulation Technology Operations
& Support
- Operate, program, and configure high-fidelity manikins and
simulator equipment for various training scenarios
Set up and break down simulation events, including arranging
specialized equipment, tools, instruments, furniture, and
monitoring systems according to event specifications
Test simulation scenarios and equipment to ensure proper
functionality before scheduled events
Assist in the identification, tagging, and processing of
surplus simulation equipment and technology assets in accordance
with VCU surplus property policies and procedures
Documentation & Inventory Management
- Perform regular inventory counts and maintain accurate records
of simulation equipment, technology assets, and supplies
- Update and create technical documentation for center
operations, equipment procedures, and troubleshooting guides
- Assist with implementing standardized room configurations and
setup protocols
- Manage inventory of disposable supplies and capital equipment
by monitoring stock levels and proactively identifying items that
need replenishment or purchase
- Support periodic physical inventory audits to reconcile
equipment records with actual assets on hand, identifying
discrepancies and initiating corrective documentation
Technical Maintenance & Troubleshooting
- Conduct routine maintenance on computers, servers, simulators,
and simulation-related technology
- Troubleshoot network connectivity issues including wired and
wireless connections affecting simulation room operations
- Perform basic hardware diagnostics and repairs on desktop
computers, laptops, monitors, and peripheral devices used
throughout the simulation center
- Assist in the setup, testing, and maintenance of control room
technology including simulation management software platforms
- Support installation, configuration, and updating of simulation
software, operating systems, and applications across center
workstations
- Report technical problems and system malfunctions to
appropriate personnel with clear documentation of the issue, steps
taken, and recommended next action
- Evaluate condition of aging or non-functional equipment to
determine repair viability versus surplus disposition, making
recommendations to the Supervisor
- Maintain detailed maintenance logs for each manikin documenting
issues identified, corrective actions taken, and current
operational status
- Clean, inspect, and restock manikin consumables including
airway components, skin replacements, and internal fluid systems
according to manufacturer specifications
Coordination & Communication
- Participate in weekly schedule meetings and additional project
meetings and contribute ideas to advance center objectives
- Serve as a point of contact for the Learning Management System
vendor for routine communication and support requests
- Coordinate with IT departments and external vendors to
facilitate equipment servicing, repairs, and technical
projects
- Communicate technical issues and status updates to the
simulation center staff
- Collaborate with Simulation Center Operations staff on room and
equipment allocation for current and future scheduled events, to
identify constraints and optimize resources and center
utilization
Professional Development
- Maintain proficiency in current simulation technologies and
learn new tools and platforms as implemented
- Participate in technical training to enhance skills and stay
current with center technology
Qualifications:
Minimum Qualifications
- Associate’s degree in Information Technology, Computer Science,
or a related technical field; or a high school diploma/GED with a
minimum of 2 years of relevant technical experience
- Minimum 1-2 years of experience in technical support, IT
operations, or related field
- Proficiency with Windows 11 operating systems and general
computing environments
- Working knowledge of computer systems, basic networking, and
troubleshooting techniques
- Ability to maintain strict confidentiality regarding sensitive
assignments and organizational matters
- Strong attention to detail with the ability to maintain
accurate records and documentation
- Strong problem-solving skills and the ability to follow
technical procedures accurately
- Excellent communication skills for effective interaction with
staff, vendors, and IT personnel
- Physical ability to regularly lift and move equipment weighing
50 pounds or more
- Self-motivated and curious, capable of working independently
and collaborating effectively as a team member
- Flexibility to work occasional evenings or weekends as required
by simulation event schedules
- Demonstrated ability to work in and foster an environment of
respect, professionalism and civility with a population of faculty,
staff, and students from all backgrounds and experiences, or a
commitment to do so as a staff member at VCU..
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology,
Information Systems, or related field
- Familiarity with simulation platforms such as Gaumard, Laerdal,
and METI/CAE Healthcare simulators
- Experience working with Learning Management Systems (LMS)
- CompTIA A+ or similar entry-level IT certification
- Basic understanding of server systems and virtualization
concepts
- Proficient in using audio/video equipment and software for
capturing, converting, editing, and transferring multimedia
content
- Background or coursework in healthcare, medical education, or
clinical sciences is preferred
- Experience with inventory management systems or asset tracking
software
- Customer service experience in a technical support role
- Previous experience in university, academic medical center, or
hospital settings
Position will remain open until filled.
VCU is committed to hiring veterans! VCU will include a veteran's
period(s) of military service in the calculation of their annual
leave accrual rate. This may provide veterans with an increased
leave accrual!
Salary Range: $47,000-$52,000
Benefits : All full-time university staff are eligible for
VCU’s robust
benefits
package that includes comprehensive health benefits, paid annual
and holiday leave, generous tuition benefits, retirement planning
and savings options, tax-deferred annuity and cash match programs,
employee discounts, well-being resources, abundant opportunities
for career development and advancement, and more.
Restricted Position: No
ORP Eligible: No
University Job Title: 2411B - IT Analyst Base
