Position Summary:
Skyhawk Station Specialist (temp) will be on the front lines of student support — answering questions, connecting people to resources, and helping to keep things running smoothly. This person will serve as a welcoming first point of contact for students, supports and community members while supporting the office through customer assistance, record process and other administrative processes.
Job Description:
Essential Functions and Responsibilities:
Skyhawk Station Specialist (temp) will be on the front lines of student support — answering questions, connecting people to resources, and helping to keep things running smoothly. This person will serve as a welcoming first point of contact for students, supports and community members while supporting the office through customer assistance, record process and other administrative processes.
Job Description:
Essential Functions and Responsibilities:
- Greeting and assisting students, faculty, and visitors with a welcoming and helpful attitude
- Answering phones and providing general information or transferring calls to the appropriate departments
- Prioritizing and scheduling walk-ins for Financial Aid and Academic Advising
- Processing student tuition payments securely and accurately
- Responding to questions related to financial aid, billing, and student accounts
- Supporting students in understanding their bills and account balances
- Creating and managing student ID cards, as well as distributing parking permits to students
- Assisting with special projects and events, especially during busy periods like the start of the semester or registration
- Processing forms, such as enrollment verifications for scholarships
- Learning and navigating student service software systems (training provided)
- Maintains knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508.
- Produces and remediates digitally accessible materials in accordance with FLC standards.
- Perform other duties as assigned
Required Education, Specialized Skills and Experience:
- A minimum of 2 years’ experience in customer service and handling money in an office
- Intermediate to Advanced Office Suite skills (Outlook, Teams and Excel)
- Strong organizational skills and the ability to stay focused in a fast-paced environment
- Demonstrated ability to provide professional, responsive, and effective customer service through in-person, telephone, and email interactions.
- Ability to work both independently and as part of a supportive team
- Commitment to fostering an inclusive, welcoming, and student-centered environment that prioritizes student success and belonging.
- Experience in a professional environment using sound judgement when handling each situation
- Bachelor’s Degree
- Experience with billing or financial aid in a higher education institution
- Advanced cashiering and customer service experience
This position will report to the Assistant Director of Skyhawk Station. The position will not have any direct reports.
Work Environment:
The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time.
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
- Specific vision abilities required by this job include close vision requirements due to computer work
- Light to moderate lifting is required
There is no travel associated with this position.
FLSA Status/ Position Type/Expected Hours of Work/ and Salary Range:
- Non-Exempt
- Part Time (up to 30 hours a week)
- Temporary
- 6 Month Position
- Typical Work hours 9a-4p
The h ourly rate is $20.97.
Application Process
A complete application packet includes:
- Cover letter addressing interest and qualifications for the position
- Resume
- Names and contact information for three current, professional references
The successful candidate will be required to submit official transcripts
and pass a background check.
About Fort Lewis College:
On a sage-brushed mesa overlooking downtown Durango and the La Plata Mountains, Fort Lewis College is Southwest Colorado’s premier public undergraduate research institution. With more than half of the 3,300 students identifying as people of color, FLC’s academic programming and campus life thrive on nurturing safe, diverse spaces for intellectual exploration and helping people achieve their career goals. A Native American-serving, Non-Tribal Institution, FLC is committed to promoting economic development in neighboring tribal communities and connecting students with the education they need to be the change in the world they want to see. Degree programs span the arts, business, education, health sciences, humanities, and social and natural sciences. Coursework builds on the natural, cultural, and historical resources found around the Four Corners region. Students work closely with faculty on research projects with real-world implications. Like the mountain town it resides in, FLC promotes a culture of work-life balance for students, faculty, and staff. Skyhawks enjoy unparalleled access to a healthy outdoor lifestyle thanks to 300 days of sunshine a year and more than 300 miles of hiking and biking trails in and around Durango
Notice to Prospective Employees:
The Fort Lewis College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report. The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right-to-Know, the Federal Drug-free Schools and Campuses Act of 1989. This report contains information about:
- Fort Lewis College's alcohol and other drug policy
- Sexual assault policy
- Campus security policies
- Campus/community resources
- The Colorado Riot Offense Statute restriction on
enrollment
- Where to find registered sex offender information
- Crime statistics for the previous three calendar years
- Reporting crimes
By going to the internet website at: www.fortlewis.edu/AnnualSecurityReport Fort Lewis College Student Affairs Office will also provide a paper copy of the annual security report upon request. You can reach them at (970) 247-7331.
Equal Opportunity
Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.
Discrimination Questions?
Office of Compliance and Community Standards
David Pirrone, Director of Compliance
210 Berndt Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7182 djpirrone@fortlewis.edu
Questions about Title IX sex discrimination?
Office of the Title IX Coordinator
Madeleine Gillman, Assistant Director of Compliance and Title IX Coordinator
210 Berndt Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7049 mgillman@fortlewis.edu
Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request.
* Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.
ADAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email kpolens@fortlewis.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.