"Small Business Development Center Program Coordinator - Office and Administrative Specialist, Intermediate"

Job Description

The starting salary range for this position is $20.76-$27.53/hour

The part-time SBDC Program Coordinator supports the daily operations, outreach efforts, and administrative functions of a regional Small Business Development Center. This position plays a vital role in ensuring efficient service delivery to small businesses and entrepreneurs, coordinating client services, managing grant and program compliance, and maintaining strong relationships with stakeholders. The Program Coordinator works closely with business advisors, partner organizations, and institutional staff to advance the SBDC’s mission of fostering small business growth and economic development.

In this role, the Program Coordinator:

• Serve as a primary point of contact for client intake, appointment scheduling, and recommend next steps.
• Maintain and update client records and activity logs in CRM and reporting databases (e.g., Neoserra).
• Assigns clients to appropriate consultants. In addition, provides explanations for procedures, processes, and programs to clients and external partners as necessary.
• Assist in the preparation, verification, and provide a rationale for submission of programmatic and financial reports in compliance with SBA and host institution guidelines.
• Coordinate the logistics for workshops, trainings, and outreach events by handling tasks such as reserving venues, managing participant registrations, preparing materials, and sending out communications.
• Prepare contracts at the direction of the Director.
• Provide clerical and logistical support to the Regional Director and consulting team.
• Support marketing and communications initiatives.
• Attend outreach events on behalf of the SBDC, as needed.
• Monitor program deliverables to ensure grant objectives are met.
• Assist with documentation, data collection, and provide the rationale required for audits or federal reviews.
• Provide explanations for procedures, processes, and programs to clients and external partners.
• Maintain records in accordance with SBA, grantor, and institutional standards.
• Perform other duties as assigned to ensure the smooth functioning of the SBDC and maintain the reputation of the SBDC as a viable business partner.

Minimum Qualifications

• Skill in setting work priorities, arranging staff coverage to meet workload needs, and initiating new work assignments
• Skill in communicating effectively with internal and external customers
• Knowledge of data entry procedures and systems, such as Microsoft Office or similar data entry systems
• Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files
• Skill in customer service sufficient to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence)

Preferred Qualification

• Bachelor’s degree in Business Administration, Public Administration, Communications, or related field.
• 2 years of experience in program coordination, customer service, or administrative support.
• Experience with small business programs, economic development initiatives, or nonprofit operations.
• Familiarity with SBA or SBDC programs and services.
• Strong organizational and time management skills with the ability to handle multiple priorities.
• Proficiency in Microsoft Office Suite.

Other Requirements

Please note that successful applicants must be eligible to work in the United States on or before the effective date of appointment. Eligibility includes being a U.S. citizen or national, a lawful permanent resident, or a foreign national authorized to work in the U.S. without the need for employer sponsorship. Employees must maintain work authorization without sponsorship for the duration of their appointment.

Work Shift (Hours / Days of work)

8:00 AM – 4:30 PM Monday and Wednesday. 8 AM- 12 PM on Friday. Some evenings and weekends/overnight travel may be required. This will be a 20-hour-a-week position.