Specialist I, Testing Services

Job Summary

Under limited supervision, the Virtual Test Proctor's responsibilities include managing the virtual testing schedule, proctoring students in a virtual environment, which includes confirming ID, providing the exam, monitoring students test session. The proctor works and interacts effectively with students, instructors, and college staff to create a secure, efficient and courteous testing environment.

Monday through Thursday 12PM-6PM
Friday 12:30PM-5PM
*Hours may be adjusted as needed and can be discussed further

Essential Duties & Responsibilities & Knowledge Skills & Abilities

• Maintain confidentiality of sensitive information
• Excellent organizational skills
• Dependability and reliability a must
• Must be detail-oriented and committed to accuracy
• Must have excellent communication skills, both oral and written (ability to read, speak and write English)
• Must possess ability to establish rapport with a wide variety of people/clients (students/staff/faculty)
• Must be team-oriented and possess the ability to follow written and oral instructions effectively
• Able to anticipate needs and manage time wisely
• Ability to perform duties with limited supervision
• Ability to manage conflict in a calm and effective manner
• Must be proficient in Microsoft Office software
• Must be familiar with general office methods and techniques including filing systems
• Knowledge of College policies, procedures, operations, and information system helpful.
• Provide instructions to student regarding their test
• Proctor test by monitoring student's screen and webcam
• Answer phone
• Verify ID
• Operate office equipment
• Work with and protect confidential information
• Operate electronic mail and messaging systems
• Accurately organize and file test materials in electronic formats
• Look up student and other information in College Information System (Banner)
• Enforce required policies and procedures firmly and courteously
• Provide accurate and consistent information in a clear and articulate manner
• Provide excellent customer service
• Assist departmental personnel with other duties as needed
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities

Minimum qualifications

Highschool Diploma or GED

Preferred Qualifications

Zoom/Class, Microsoft (Outlook, Teams etc.) proficiency