Technical Assistant, Learning Support Systems

Function of Position:

Reporting to the Director of Learning Support Systems, the Technical Assistant maintains the day-to-day operations of the Downtown Campus Tutoring & Academic Assistance Center (TAAC), ensuring that students, tutors, and student aides have reliable access to the tools and systems needed for academic success. This role provides hands-on support and assists in delivering a seamless in-person and virtual tutoring experience. This is a 10-month Faculty support position.

Examples of Duties & Responsibilities:

• Provide frontline support for students, tutors, and student aides
• Enforce TAAC and Learning Commons expectations
• Assist with training student aides and tutors on the effective use of TAAC resources, software, and digital tools
• Monitor center performance and report recurring issues for improvement opportunities
• Provide responsive, customer-focused support that contributes to a welcoming and productive learning environment
• Provide assistance in the recruitment, hiring, scheduling, and supervision of tutors and student aides
• Monitor tutor and student aid hours and approve time sheets
• Maintain accurate student records and collect data for interim and annual reports
• Assist with maintaining faculty referrals of students to tutoring
• Assist with organizing classroom workshops and other related activities to promote the services of the TAAC
• Stay up-to-date with tutoring, technology and assistive technology, and other best practices, as appropriate
• Other duties as assigned

MCC Expectations:

• Adheres to the College Code of Conduct
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment
• Maintains technological competencies utilized by the College
• Commits to the philosophy of a comprehensive community college
• Commits to professional growth. which includes seeking ongoing training in diversity, equity, and inclusion to better serve students

Required Qualifications:

• Earned Associate's degree
• Student-centered philosophy with sensitivity to working with students who are requesting academic assistance
• Experience providing support in an educational or customer service environment
• Strong troubleshooting, problem-solving, and communication skills
• Ability to work independently and collaboratively in a fast-paced academic setting
• Evidence of some familiarity with learning center operations and software programs

Preferred Qualifications:

• Earned bachelor's degree from a regionally accredited higher education institution
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently