Technical Assistant, Learning Support Systems
Function of Position:
Reporting to the Director of Learning Support Systems, the Technical Assistant maintains the day-to-day operations of the Downtown Campus Tutoring & Academic Assistance Center (TAAC), ensuring that students, tutors, and student aides have reliable access to the tools and systems needed for academic success. This role provides hands-on support and assists in delivering a seamless in-person and virtual tutoring experience. This is a 10-month Faculty support position.
Examples of Duties & Responsibilities:
- Provide frontline support for students, tutors, and student aides
- Enforce TAAC and Learning Commons expectations
- Assist with training student aides and tutors on the effective use of TAAC resources, software, and digital tools
- Monitor center performance and report recurring issues for improvement opportunities
- Provide responsive, customer-focused support that contributes to a welcoming and productive learning environment
- Provide assistance in the recruitment, hiring, scheduling, and supervision of tutors and student aides
- Monitor tutor and student aid hours and approve time sheets
- Maintain accurate student records and collect data for interim and annual reports
- Assist with maintaining faculty referrals of students to tutoring
- Assist with organizing classroom workshops and other related activities to promote the services of the TAAC
- Stay up-to-date with tutoring, technology and assistive technology, and other best practices, as appropriate
- Other duties as assigned
MCC Expectations:
- Adheres to the College Code of Conduct
- Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment
- Maintains technological competencies utilized by the College
- Commits to the philosophy of a comprehensive community college
- Commits to professional growth. which includes seeking ongoing training in diversity, equity, and inclusion to better serve students
Required Qualifications:
- Earned Associate's degree
- Student-centered philosophy with sensitivity to working with students who are requesting academic assistance
- Experience providing support in an educational or customer service environment
- Strong troubleshooting, problem-solving, and communication skills
- Ability to work independently and collaboratively in a fast-paced academic setting
- Evidence of some familiarity with learning center operations and software programs
Preferred Qualifications:
- Earned bachelor's degree from a regionally accredited higher education institution
- Bilingual and able to read, write, and speak Spanish, or other languages, proficiently
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