Specialist - Technology

designee.

Specific Duties and Responsibilities

Essential Functions:

• Assists students in the use of multimedia equipment and software.
• Provides and promotes excellent customer service.
• Assists students with user ID and password reset.
• Assists in overseeing the Learning Commons and Open Labs operations.
• Maintains proper operation of lab equipment, and reports/documents relevant matters to Director and/or designee.
• Assists with supervision of staff and implementation of guidelines.
• Addresses student complaints and concerns to Director and/or designee.
• Performs routine and assigned activities, working collaboratively with supervisors, in the Learning Commons and Open Labs.
• Assists in developing marketing materials using graphic design software to develop flyers, banners, brochures, digital media and posters to promote services at the Learning Commons and Open Labs.
• Develops professional development training for staff.
• Prepares weekly and monthly lab attendance reports utilizing attendance software.
• Distributes interdepartmental mail and sensitive documents.
• Recommends supplies, computers, and equipment.
• Updates inventory utilizing specialized software.
• Collaborates with supervisors and Information Technology personnel to maintain equipment and software.
• Maintains lab facilities and submits service tickets to appropriate departments.
• Secures and provides maintenance to the assigned area(s) including furniture, equipment, supplies and peripherals.
• Performs other duties as assigned.

Required Education and Experience

• Associate's Degree required; Bachelor's Degree preferred.
• At least one (1) year of experience in computer lab setting or related area, preferred.
• Experience in an educational setting, preferred.

Required Knowledge, Skills and Abilities

• Excellent oral, written and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
• Knowledge of operation and maintenance of personal computers, and multimedia software and other audio-visual and presentational technology.
• Proficient in the use of Autodesk, Creative Cloud (Photoshop, InDesign Adobe Premier, etc.), and statistical software.
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• Ability to work independently as well as a team player within department and with others.
• Must be willing to work various hours, rotating shifts and weekends during the Learning Commons and Open Labs hours of operation from 6:30 a.m. to 11:00 p.m. Monday through Friday, and 8:00 a.m. to 6:00 p.m. on weekends.
• Ability to work evenings and/or weekends as needed; willing to travel throughout the college district using own means of reliable transportation.
• Demonstrated commitment to achieving the vision and mission of South Texas College.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of students, customers or employees of organization.
• Ability to apply practical understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Checks, Certificates, Licenses, and Registrations

• Security Sensitive position: all applicants are subject to a criminal background check under South Texas College policy.
• Must have or qualify for a valid Texas driver's license and proof of liability insurance.
• Microsoft products certifications, preferred.

Physical Requirements

• Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Moving about on hands and knees or hands and feet.
• Bending the body downward and forward by bending leg and spine.
• Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Applying pressure to an object with the fingers and palm.
• Picking, holding, or otherwise working, primarily with the whole hand.
• Perceiving the nature of sounds at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Bending legs at knee to come to a rest on knee or knees.
• Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Ability to make rational decisions through sound logic and deductive processes.
• Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Extending hand(s) and arm(s) in any direction.
• Substantial movements (motions) of the wrist, hands, and/or fingers.
• Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Standing particularly for sustained periods of time.
• Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading, including color, depth perception, and field vision.
• Visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.
• Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Organization

Founded in 1993, South Texas College is accredited by the Southern Association of Colleges and Schools Commission on Colleges and offers more than 120 degree & certificate options, including associate degrees in a variety of liberal art, social science, business, math, science, technology, advanced manufacturing and allied health fields of study. Additionally, South Texas College is the only community college in the State of Texas to offer four baccalaureate degrees. South Texas College has a faculty and staff of more than 2,700 to serve the college’s five campuses, two higher education centers, and one virtual campus.

Since 2000, the Dual Credit Programs has served over 100,000 high school students at 70 high school sites, saving families over 200 million dollars in tuition.

South Texas College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the Baccalaureate and Associate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of South Texas College.