Sr Clinic Assistant-Senior Medical Assistant Family Medicine

Position Description

Employees in this classification are in the senior position of this career track and provide patient care management to an assigned clinic in the areas of clerical and clinical duties. In the clinical setting, the employee receives direct supervision from a physician or nursing supervisor in either oral or written form. In the office setting, the employee receives direct supervision from the department administrator. May supervise other Medical Assistants, clerical staff and student positions. Work is performed under usual office and clinic conditions, and may be stressful when working under emergency conditions.

Major/Essential Functions

The Texas Tech Physicians Family Medicine Clinic is committed to providing high quality medical care for individuals of all ages. We are dedicated to providing an excellent training environment for Family Medicine Physicians of today and the future. Our clinic is a fast-paced, team-oriented environment where the patient always comes first.

The Sr. Clinical Assistant (Certified Medical Assistant) will serve as a leader in providing excellent service to our patients by:

• Welcoming patients warmly with compassion.
• Listening carefully to patient needs presented face to face or over the telephone and communicating clear and accurate information in response to all members of the health care team.
• Working collaboratively with other health care team members to ensure patient needs are met, and clinic operations are efficient.
• Assisting the nurse manager in ensuring all team members are meeting service standards and following department guidelines.
• Identifying needs for improvement and opportunities to recognize excellence in the performance of all team members.
• Taking and recording accurate vital signs and measurements, as well as assisting with exams and procedures.
• Participating in the identification of patients' needs for referrals as well as implementing teaching plans for patients and their families in accordance with individual care plans.
• Managing refill requests and administering medications to patients following policies and procedures for medication management.