Research and resolve complex account issues regarding payment
plans, monthly billing statements, registration drops and adds, and
financial aid issues and coordinate resolution with students,
parents and other university departments.
Clearly and concisely counsel students and parents on financial
agreements with the university based on policy and professional
judgement to ensure timely payment and follow up on past due
accounts.
Clearly and concisely counsel students and parents on financial
agreements with the university based on policy and professional
judgment to ensure timely payment and follow up on past due
accounts.
Counsel students, parents and constituents on University
policies.
Coordinate student account activity and account adjustments
with other university departments.
Accurately calculate and process student refunds based on
federal and university policy.
Request stop payment on student refund checks as needed.
Prepare written correspondence to ensure understanding of
issue.
Ensure timely collection calls and follow up.
Analyze student accounts to determine registration eligibility
and update proper restriction codes in system.
Update and maintain accurate payment and financial aid codes in
system.
Utilize ImageNow system as a tool in research account
history.
Utilize student system screens efficiently in analyzing student
accounts.
Assist in special projects and other duties assigned
Required Qualifications
- Two years accounts receivable and collections or equivalent
experience.
- Good organizational skills and technical skills and ability to
work under deadlines.
- Clear and concise oral and written communication skills,
problem solving skills, and demonstrated ability to handle adverse
situations with tact and diplomacy.
- Demonstrated ability to work independently, take initiative,
and exercise discretion and judgment on matters of significance,
and ability to maintain the highest level of confidentiality
- Working knowledge of accounts receivable and collections and
demonstrated ability to use this knowledge clearly and concisely to
solve routine, extraordinary and complex issues and problems.
- Interpersonal skills to relate compassionately with others yet
with sufficient detachment to communicate understanding of issue,
rules, procedures and policies in a clear and concise manner.
- Technical skills to learn and use enterprise systems and
departmental tool
Desired Qualifications
- Two years college or equivalent experience in accounting
- Knowledge of Chapman University policies and procedures.
- Knowledge of state and federal financial aid programs.
- Experience working for a university.
- Ability to remain poised in stressful situations and provide a
high level of customer services.
- Self-starter with the ability to perceive task that need to be
accomplished and take appropriate steps to achieve success by
maintaining the highest level of student service within limitations
of law, regulations and university policy.
- Working knowledge of PeopleSoft Campus Solutions.
Special Instructions to Applicants
At Chapman University, we believe collaboration thrives through
in-person engagement. This position is fully on campus, and
employees work alongside colleagues, faculty, students, and staff
each day to support our vibrant university community.
Chapman University is an equal opportunity employer that provides
equal employment opportunities to all individuals, regardless of
their protected characteristics. All qualified applicants and
employees are encouraged to apply and will receive consideration
for employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, gender expression, national
origin, ancestry, citizenship status, physical disability, mental
disability, medical condition, military and veteran status, marital
status, pregnancy, genetic information or any other characteristic
protected by state or federal law.
Applicants for Staff and Administrator positions must be currently
authorized to work in the United States on a full-time basis.
The offer of employment is contingent upon satisfactory completion
and outcomes of a criminal background screening and returning to
the Office of Human Resources a signed original acceptance of the
Chapman University Agreement to Arbitrate.
Minimum Number of References
2
Maximum Number of References
3
Pre-screening Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
- Letter of Recommendation 1
- Letter of Recommendation 2