Chatham University welcomes your interest in employment
opportunities and encourages you to review open positions. Please
note that Chatham does not accept unsolicited applications.
Student Accounts Coordinator
The
Student Accounts Coordinator, under the supervision of
the Director of Finance, is responsible for supporting the
University's student accounts and accounts receivable functions by
providing exceptional customer service and ensuring accurate
account maintenance. This position assists with student payment
processing, billing support, payment plans, collections
preparation, student outreach, account reconciliation, and
communication related to tuition and fee obligations.
The Student Accounts Coordinator serves as a key resource for
students, parents, faculty, and staff regarding student account
balances, payment options, financial obligations, and the impact of
enrollment changes on tuition and fees. This position requires
strong organizational skills, attention to detail, problem-solving
abilities, and a commitment to a student-centered experience.
Duties and Responsibilities:
Student Account Processing
- Process and post student payments accurately to student
accounts.
- Provide payment receipts and answer questions related to
account activity and payment transactions.
Process and monitor returned payments and non-sufficient funds
(NSF) transactions, including communication with students and
families regarding resolution.
Assist with daily bank deposit preparation and
reconciliation.
Billing and Account Management
- Assist with preparing, reviewing, and distributing monthly
student billing statements.
- Apply and monitor late fees, registration holds, and other
account restrictions in accordance with university policies.
- Analyze and reconcile student accounts to ensure accuracy and
proper account resolution.
- Review account activity and charges to identify discrepancies
and support account corrections.
Payment Plans and Collections
- Package, administer, and reconcile student payment plans.
- Monitor payment plan compliance and communicate with students
regarding missed or late payments.
- Prepare extended payment plan agreements and maintain related
documentation.
- Review delinquent accounts and prepare accounts for collection
placement.
- Assist with collection account management and student outreach
regarding payment options and account resolution.
Student Outreach and Customer Service
- Provide responsive, professional customer service to students,
parents, faculty, and staff through phone, email, virtual, and
in-person communication.
- Conduct outreach to students with outstanding balances
regarding payment options, financial aid resources, and account
status.
- Counsel students and families regarding payment
responsibilities and available payment arrangements.
- Educate students on how enrollment changes, course withdrawals,
and registration adjustments may impact tuition and fee
charges.
Compliance and Reporting
- Conduct outreach to students regarding missing Social Security
Numbers and other information required for 1098-T reporting.
- Maintain accurate records and documentation in compliance with
university, regulatory, and audit requirements.
- Assist with reporting and data analysis related to student
account operations.
Process Improvement and Documentation
- Develop, document, maintain, and periodically review workflow
processes and standard operating procedures to ensure consistency,
efficiency, and compliance.
- Identify opportunities for process improvements and recommend
solutions that enhance service delivery, operational effectiveness,
and the student experience.
- Collaborate with campus partners to streamline business
processes and implement best practices.
- Maintain up-to-date training materials, job aids, and
procedural documentation for Student Accounts operations.
- Support cross-training efforts by documenting key processes and
ensuring knowledge transfer within the department.
Qualifications:
- Bachelor’s degree preferred
- One to two years of experience in customer service, accounts
receivable, accounts payable, accounting, or a related field.
Experience in student accounts or financial aid preferred.
- Strong interpersonal and administrative skills
- Demonstrated ability to work effectively, efficiently, and
collaboratively with diverse faculty, staff, students, and the
wider community.
- Ability to think creatively and strategically to support the
needs of students and families. A commitment to a student-centered
experience
- Excellent listening and organizational skills; ability to
communicate effectively both orally and in writing with diverse
populations.
- Strong customer service orientation: ability to professionally
interact and collaborate with a variety of constituencies both on-
and off-campus.
- Ability to use and analyze data, create reports, spreadsheets,
electronic presentation software to make and communicate data
driven decisions.
- Proven ability to manage multiple priorities simultaneously,
follow through, meet deadlines, and maintain accuracy in a
fast-paced environment.
- Detail oriented, ability to multi-task, meet deadlines, and
work in team environment
- Familiarity with accounts receivable processes and higher
education student information systems, preferably Anthology and
Workday.
- Commitment to maintaining confidentiality of student records
and sensitive financial information.
- Work includes occasional evenings and weekends for university
events, enrollment activities and during busy periods, as
needed.
- A valid driver’s license.
Salary Range:
$38,000 - 45,000 annually. 35-hour work week.
Exact compensation based on candidate skills and experience.
How to Apply:
Applications accepted only via
www.chatham.edu/careers (direct link is
https://chatham.wd12.myworkdayjobs.com/ChathamUniversity/job/Pittsburgh-PA/Student-Accounts-Coordinator_JR00000963
) and follow the instructions to complete the application process.
To ensure full consideration, please include:
- Cover Letter outlining your qualifications for the
position
- Curriculum Vitae or Resume
- Contact information for three professional references
All application materials should be uploaded at the same time
at the time of application. The system will not allow
applicants to make edits to their applications after
submission.
Chatham University strives to promote a campus environment that
understands and embraces multiculturalism while increasing
individuals' intercultural competence. We actively work to build
and sustain a diverse and culturally vibrant campus, which promotes
employee and student success and retention.
Chatham University is an Equal Opportunity Employer with a
strong commitment to diversity, inclusion, and equity. Chatham
University does not discriminate on the basis of race, creed,
color, religion, gender, gender identity, gender expression, sex
(including pregnancy, childbirth, reproductive health decisions, or
related medical conditions), sexual orientation, age, national
origin, age, disability, genetic information, veteran status,
marital or family status, political affiliation, or any other
characteristic protected by applicable law.
