Student Account Specialist I

Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.

Under general supervision perform cross-functional support for the account receivable area of the Office of Business Services with a primary focus on cashiering, and front-line customer service. This job serves as a key contact for student payment services and supports the daily operational integrity of the cashiering and account receivable functions. The Specialist ensures compliance with internal controls, college policy, and state/federal regulations, while contributing to a positive student experience and promoting financial literacy. This role supports continuity of operations during peak periods, staff absences, and campus-specific coverage needs.

Duties include but are not limited to:

• Accept and process student and departmental payments via cash, check, credit card, ACH, wire transfer, and online systems such as point-of-sale.
• Prepare and reconcile daily cashiering reports ensuring cash drawer accuracy; and, secure and transport deposits according to internal controls and treasury procedures.
• Maintain accurate student and financial records in accordance with institutional and federal guidelines. Process returned checks, chargebacks, and declined payments notifying students and updating records accordingly.
• Monitor incoming transactions for anomalies or compliance red flags and ensure all payment processing activities comply with Payment Card Industry-Data Security Standards (PCI-DSS) and college policies and procedures.
• Provide first-line support to students, parents, and staff with questions about billing, payments, holds, and refunds assisting students with setting up payment plans, resolving account discrepancies, and understanding financial obligations.
• Support students with navigating systems such as self-service portals, third-party billing forms, or tax document requests and participate in outreach activities related to financial literacy, registration holds, or new student onboarding.
• Coordinate with the financial aid office to support timely processing of Title IV refunds and assist students with refund questions and enrollment in electronic refund (eRefund) options.
• Participate in testing and feedback for upgrades or patches to cashiering and account receivable systems.
• Support internal and external audits by providing requested documentation or transaction history.
• Perform other duties as assigned.

Required Qualifications:

• Associate degree in Accounting, Finance, Business Administration, or related field.
• Two years of experience handling financial transactions or supporting student accounts in an educational or banking environment.
• Experience providing customer service in a high-volume, multi-channel environment.
• Demonstrated proficiency in reconciling cash, preparing deposit reports, and using financial systems.
• The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.
• Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship

Preferred Qualifications:

• Proficiency in Microsoft Excel, including sorting, filtering, basic formulas, VLOOKUP and data analysis.

Hiring Range: $21.36 - $26.71 hourly. Initial salary placement for new hires falls between the minimum and midpoint of the range and is based on relevant candidate experience and internal equity. The maximum salary for this position is $32.05 hourly.

Application Process:

• Click Here to apply online
• Online applications must be received by November 3, 2026
• For consideration, you must:
  • Include dates of employment in your application or attachment (Required)
  • Submit a cover letter along with an unofficial copy of your transcripts from your highest degree earned. (Optional)
  • For degrees earned outside of the U.S., a copy of your education equivalency, conducted by a nationally recognized evaluation service, must be included in your application.

For degrees earned outside of the U.S., a copy of your education equivalency, conducted by a nationally recognized evaluation service, must be included in your application.

As a condition of employment, the following are required at the time of hire:

• Successful completion of a background check and degree verification (if applicable).
• Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery College and may have earnings restrictions, per state law.

Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at 240-567-5353 or HRSTM@montgomerycollege.edu. We require at least two weeks advance notice to enable us to provide the requested accommodation.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.

Montgomery College is a tobacco-free and smoke-free workplace.

Closing Date

Tuesday, November 3, 2026