Student Accounts Customer Service Representative

Job Description: Overview of Bursar Clerk The Office of the Bursar is seeking a Bursar Clerk. The Bursar Clerk will process window transactions, respond to emails from students and parents in the department email, and provide excellent customer service within the Bursar. This person will also gain general knowledge of the functions of departments within the Enrollment Service Center. This position does have the opportunity for a flexible work schedule but does require a strong on-campus presence. Pay: $17.00 - $17.25/hour Schedule: Monday - Friday PNW Job Title: Accounting Technician Duties and Responsibilities of Bursar Clerk Provide professional and courteous customer service to students, parents, and other university customers regarding student accounts, balances, payments, refunds, and payment options. Respond to questions by phone, email, and in person, providing accurate information or directing customers to the appropriate university department when needed. Process student account transactions, including cash, check, and credit card payments, refunds, financial aid checks, and approved financial aid advances. Assist students and families with understanding account balances, payment options, payment arrangements, and online student account systems. Balance and close the cash drawer, prepare daily deposits, and process cash, check, and coin deposits for university departments, student organizations, and Athletics. Maintain accurate student account records, including account updates, holds, payment arrangements, receipts, and related documentation. Process routine departmental financial transactions, returned mail, bulk mailings, and other administrative functions. Schedule appointments and provide general administrative support for the Student Accounts/Bursar office, including ordering departmental supplies. Serve as a Notary Public for students and employees, as authorized by the university. Maintain confidentiality and accuracy when handling student, financial, and personal information. Work collaboratively as part of the Finance and Business Services team and assist with other Student Accounts and Enrollment Services responsibilities as needed. Benefits of Bursar Clerk Full benefits - Medical, Dental, Vision, Short Term Disability, Retirement, Life Insurance and more Ten paid vacation days first year of employment Ten paid holidays University paid and matching contribution to retirement University contribution to Health Savings Account - Plus, a chance to earn more through participating in University Wellness Initiatives Employee Wellness Programs Paid Parental Leave Tuition remission for you, your spouse and dependent children at any Purdue campus For more information on our excellent benefit package, please visit: https://www.pnw.edu/human-resources/benefits/ Education Requires a high school diploma/GED Experience One year of cashiering experience or money handling required Core Competencies Skilled in Microsoft Office Must have strong customer service skills Must be able to work overtime during peak registration periods Must be able to work at least one evening per week or as needed Ability to work in a cross-trained environment with enrollment services Additional Information Purdue will not sponsor employment authorization for this position Professional references will be verified prior to any offer of employment. Employment is contingent upon completion of successful background check along with a motor vehicle records check if applicable. Purdue University Northwest is an equal opportunity/equal access university. Purdue University Northwest (PNW) is a student-centered university that transforms lives through innovative education, impactful research and community engagement. Located in Northwest Indiana in the greater Chicago area and near the Indiana Dunes National Park, PNW serves approximately 9,000 students, including 6,000 core students, in a wide range of academic programs at the baccalaureate, master's and applied doctoral levels. Purdue Northwest employs more than 1,000 faculty and staff members for operations at its main campus in Hammond, Ind., and its branch campus in Westville, Ind., plus additional sites in Northwest Indiana including the Gabis Arboretum near Valparaiso, Ind. PNW's values reflect the university's commitment to respect, innovation, a student-centric university, and excellence. PNW is consistently ranked among the best public regional universities in U.S. News & World Report's annual Best Colleges report and is recognized as a First Scholars institution as well an Innovation and Economic Prosperity University. With its vision to cultivate leaders, inspire excellence, and impact our world, PNW advances the socioeconomic mobility of its students and positively impacts regional development. FLSA Status Non-Exempt