Student Auxiliary Services (SAS) Conference
Coordinator
Wayne State University is searching for an experienced
Student
Auxiliary Services (SAS) Conference Coordinator at its Detroit
campus location.
Wayne State is a premier, public, urban research university located
in the heart of Detroit, Michigan where students from all
backgrounds are offered a rich, high-quality education. Our
deep-rooted commitment to excellence, collaboration, integrity,
diversity and inclusion creates exceptional educational
opportunities which prepare students for success in a global
society.
Essential functions (job duties):
Reporting to the Associate Director, Business Development and
Conference Services, the Student Auxiliary Services (SAS)
Conference Coordinator supports the planning, coordination, and
execution of conferences, camps, meetings, and special events
hosted by the University. This position collaborates with internal
departments, external clients, and campus service partners to
coordinate event logistics, manage facility reservations, and
ensure operational readiness. The Conference Coordinator plays a
vital role in delivering exceptional customer service by
facilitating seamless event planning and execution, fostering
positive client relationships, and contributing to the overall
success of the University's conference and auxiliary services
programs.
Essential Functions
(Essential functions are the primary duties/major job
responsibilities that an employee must be able to perform, with or
without reasonable accommodation. The essential functions are
listed in order of importance.)
Administrative & Operational Support
- Coordinate reservations for classrooms, meeting rooms, event
spaces, dining facilities, catering services, parking, and summer
housing.
Utilize EMS (Event Management System) to manage space
reservations and scheduling.
Use StarRez to process and track summer housing requests and
assignments.
Maintain accurate records, calendars, and documentation
related to events and housing.
Coordinate with C&IT to ensure guest access to IT
services.
Client & Customer Service
- Serve as a primary point of contact for inquiries from
clients, campus partners, and external organizations.
- Provide timely, professional, and solutions‑oriented responses
to questions about availability, services, and event
logistics.
- Support the Associate Director in building strong client
relationships and ensuring a positive event experience.
Contracts & Financial Support
- Assist in drafting contracts, proposals, and cost estimates
under the direction and approval of the Associate Director.
- Prepare supporting documentation such as event summaries,
service orders, and billing details.
Event Coordination
- Help coordinate event logistics, including room setups,
catering details, audiovisual needs, and housing assignments.
- Communicate event requirements to internal service providers
such as dining, facilities, parking, and housing.
- Monitor event timelines and ensure all details are executed
accurately.
Systems & Process Management
- Maintain proficiency in EMS and StarRez to ensure accurate
data entry and reporting.
- Assist with process improvements, documentation updates, and
workflow enhancements within Conference Services.
Performs other related duties as assigned.
Qualifications:
Education Bachelor's degree
- Bachelor’s degree from an accredited college or
university.
Experience Experienced (minimum 2 years of job-related
experience)
- Experience in event planning, hospitality, higher education,
or conference services.
- Experience with scheduling or reservation systems; familiarity
with EMS and StarRez preferred.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong organizational and multitasking skills with high
attention to detail.
- Excellent written and verbal communication abilities.
- Customer‑service mindset with the ability to respond
professionally and effectively to diverse stakeholders.
- Ability to work both independently and collaboratively in a
fast‑paced environment.
- Comfort working with contracts, estimates, and administrative
documentation.
- Demonstrates professionalism, reliability, and a commitment to
high‑quality service.
- Adapts to changing priorities and handles multiple projects
simultaneously.
- Maintains confidentiality and exercises sound judgment in all
interactions.
WORKING CONDITIONS
- Office‑based with frequent movement between campus
facilities.
- Evening and weekend work required during peak seasons and
major events.
- Ability to lift up to 50 pounds for event related tasks.
- May have reporting obligations under Title IX and Clery.
School/College/Division:
H43 - Business Operations
Primary department:
H4330 - Housing (H4330)
Employment type:
- Regular Employee
- Job type: Full Time
- Job category: Staff/Administrative
Funding/salary information:
- Compensation type: Annual Salary
- Hourly rate:
- Salary minimum: $58,000.00
- Salary hire maximum: $60,000.00
Working conditions:
Office environment
Job openings:
- Number of openings: 1
- Reposted position: No
- Reposted reason: None (New Requisition)
- Prior posting/requisition number:
Background check requirements:
University policy requires certain persons who are offered
employment to undergo a background check, including a criminal
history check, before starting work. If you are offered employment,
the university will inform you if a background check is
required.