Student Communications Operations Specialist

certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

Job Summary

The University of North Georgia is accepting applications for a Student Communications Operations Specialist position. The Student Communications Operations Specialist is responsible for executing and optimizing student communications across systems and channels, ensuring timely, accurate, and effective message delivery at scale for the Division of Student Engagement & Success. The Specialist will translate strategy into action-leveraging CRM systems, AI agentic and automation tools, and communication platforms to deliver coordinated, personalized, and measurable student communications.

Please be advised that any offer of employment is contingent upon your eligibility to work in the United States. The university is aware of recent federal changes that may significantly increase the cost of filing H-1B visa petitions.

As a public institution, the university's ability to cover such costs is subject to budgetary constraints and state funding policies. Therefore, while we remain committed to supporting international faculty hires, we cannot guarantee payment of any newly imposed or increased visa-related fees.

If you have any questions regarding the visa policy, please contact Monica Arrendale at (706) 867-4470.

Responsibilities

• CRM & Campaign Execution · Build, deploy, and manage student communication campaigns through Slate (email, SMS, workflows, journeys) · Execute segmentation strategies defined by the Director of Communications Strategy · Ensure accuracy, timing, and quality of all communications
• Communication Systems & Automation · Manage and optimize communication platforms including CRM, chatbot/AI tools, and messaging systems · Build automated workflows that support student engagement and timely follow-up · Maintain system logic, triggers, and integrations
• Newsletter & Communication Cadence · Develop and manage a streamlined student newsletter and communication cadence · Coordinate content intake, prioritization, and scheduling · Reduce message fatigue while maximizing relevance and clarity · Manage UNG family network newsletter for parents and families
• Response Management & Student Experience · Establish and manage systems to ensure student inquiries and responses are routed and addressed promptly and accurately · Improve feedback loops and ensure students receive clear next steps · Regularly monitor inbound family/supporter inquiries via the UNG Family Network
• Data Tracking & Optimization · Monitor campaign performance metrics (open rates, click-through, engagement, conversion) · Conduct A/B testing to optimize messaging and delivery · Provide regular reporting and insights to inform strategy
• Training & Support · In collaboration with the Director of Student Communications Strategy, train campus partners on communication tools and best practices · Support departments in executing communications within established frameworks · Assist in maintaining consistency and quality across units

Knowledge, Skills, & Abilities

• Technical proficiency with CRM and communication platforms
• Attention to detail and execution excellence
• Process design and systems thinking
• Data analysis and optimization
• Strong organizational and project management skills
• Excellent communication and writing skills

Required Qualifications

• Bachelor's degree required
• 3 years of experience in CRM management, marketing automation, or communications operations

Preferred Qualifications

• Master's preferred
• Experience with Slate or similar CRM platforms strongly preferred

Proposed Salary

The proposed salary is: $50,957-$56,052.

Required Documents to Attach

• Resume
• Cover Letter
• Unofficial Transcripts
• Contact Information for Three Professional References

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Equal Employment Opportunity

The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position will not travel
• This position does not require security clearance.

Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.

Background Check

Position of Trust + Education

Organization

The University of North Georgia is a member of the University System of Georgia and holds designations as a state leadership institution and as The Military College of Georgia. With more than 18,000 students, the University of North Georgia is one of the state’s largest public universities. The regional, multi-campus university offers more than 100 programs of study ranging from certificate and associate’s degrees to professional doctoral programs.

The University of North Georgia's educational experience provides a solid foundation to help students become civic, professional and military leaders who serve communities locally and globally. UNG's student-focused environment includes quality education, service, inquiry, and creativity.

UNG is one of only six senior military colleges in the United States and its residential Army ROTC program consistently ranks among the best in the country. UNG competes in NCAA Division II in baseball, softball, golf, basketball, soccer, mixed rifle, and women's cross country.

The University of North Georgia has seven academic colleges and institutes: the College of Arts and Letters, the Mike Cottrell College of Business, the College of Science and Mathematics, the College of Education, the College of Health Professions, University College, and the Lewis F. Rogers Institute for Environmental and Spatial Analysis.

At the undergraduate level, UNG offers the Associate of Arts (A.A.) and the Associate of Science (A.S.) degrees and the Bachelor of Applied Science (BAS); Bachelor of Arts (BA); Bachelor of Science (BS); Bachelor of Business Administration (BBA); Bachelor of Fine Arts (BFA); and Bachelor of Science-Nursing (BSN).

Graduate degrees offered at UNG include: Doctor of Physical Therapy (DPT); Education Specialist in School Leadership (EDSSL); Master of Education (Med); Master of Arts in Teaching (MAT); Master of Arts in history (MA); Master of Arts in International Affairs (MAIA); Master of Science in clinical mental health counseling (MS); Master of Science in family nurse practitioner (MS); Master of Science in nursing education (MS); Master of Science in physical education (MS); Master of Science in criminal justice (MS); Master of Public Administration (MPA); Master of Business Administration (MBA); Master of Music (MM).

The University of North Georgia was formed through the consolidation of North Georgia College & State University and Gainesville State College, two of the top-performing schools in the University System of Georgia, in January 2013. Positioned in the fastest-growing region of the state, UNG comprises five campuses and online opportunities united by a single mission focused on academic excellence and academic and co-curricular programs that develop students into leaders for a diverse and global society.

UNG’s campuses are located across the northeast Georgia region in Blue Ridge, Cumming, Dahlonega, Gainesville, and Oconee County. With easy access to metro Atlanta and Georgia's mountain and piedmont areas, the region features vibrant cultural and recreational opportunities, including Lake Lanier and the the Appalachian Trail.

The University of North Georgia is part of the University System of Georgia Complete College Georgia (CCG) initiative to improve the retention, progression, and graduation of students. Grounded in the successes and strengths of the past and inspired by the potential of the new University of North Georgia, UNG's Complete College Georgia plan seeks to advance educational attainment in the northern part of the state, contributing to the region's workforce and economic prosperity.

To obtain application information for the University of North Georgia, call the Admissions Office at 706-864-1800, or for a closer look at the university, visit www.ung.edu.