"Student Employee - Northeast"

Job Summary

The student employee position will focus on administrative support, learning support, or specialized support while offering educational and career growth. Student employees are generally responsible for the following: Providing excellent customer service to students, faculty, staff, and campus visitors. Answering incoming phone calls. Performing a variety of administrative and/or office duties. Providing assistance and support to faculty and/or staff in completing special projects as assigned.

Primary Duties and Responsibilities

Shared Duties / Responsibilities:

Performs general administrative responsibilities in support of the department/office/campus

Completes department-specific projects as assigned

Provides customer support to students

Provides team support to colleagues

Provides technical support on TCC platforms (e.g., myTCC, HelloTCC!, and Canvas, etc.)

Additional duties/responsibilities as assigned

Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite

Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)

Supports the values of the College: teaching excellence, student success, innovation and creativity and service to the College

Supports the mission, values and 3 goals and 8 principles of the College

Position-Specific Duties / Responsibilities

Administrative Support

Managing office correspondence (phone, mail)

Operating office equipment

Instructional Support

Provides lab and classroom support

Addresses discipline-specific questions from students

Completes Tutoring Certification after hire

Provides tutoring for discipline area or lab

Mentor

Supports and engages with new students throughout the academic year

Participates in one-on-one and group sessions as a campus/college advocate, role model, and student resource

Serves as an energetic and enthusiastic volunteer to help first-year students succeed at TCCD

Learns and shares information about the TCCD community, student life, and campus resources

Demonstrate leadership potential

Be self-motivated with a positive attitude

Learns about different cultures

Develops and maintains relationships with as well as provides assistance and support for first-year students (focus on a smooth transition, acclimation, and a sense of belonging)

Serve as a resource for students new to TCCD

Helps facilitate and encourages attendance at all FYE programs

Participates in training, programs, and activities and attends group meetings

Attends group meetings

Serve as a positive role model

Specialized Support

Completes campus/department-specific projects

Maintains confidentiality of all records and databases associated with assigned area

Manages small research or technical related task

Responsible for operating certain specialized technical equipment or working in department-specific software (District departments ? non-curriculum related)

Provides support to the assigned areas during college presentations

*Performs Other Related Tasks as Required

*The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

Currently enrolled in at least six (6) credit hours with Tarrant County College

Customer service experience

Strong communication skills

Experience with word processing, spreadsheet and presentation software (i.e. Microsoft Office, etc.)

Experience with web-based software (e.g. Microsoft 365, OneDrive, Canvas, Blackboard, etc.)

Administrative Support

Professional telephone etiquette

Instructional Support

Completed courses in the discipline area (e.g. Math, Science, etc.)

Earned grade of ?B+? (88%) or higher in discipline area (e.g. Math, Science, English, etc.)

Mentor

Be in good academic and student conduct standing

Familiar with the following: TCC Career Paths, TCC Campus Resources, financial aid process

Leadership skills

Specialized Support

Completed courses related to the department (e.g. Information Systems, HR, Office Administration, etc.)

Preferred Qualifications

Following degree plan or in the process of earning certification related to department/discipline area

Knowledge, Skills and Abilities

Ability to follow verbal and written instructions

Ability to make entry-level decisions

Demonstrate good interpersonal and communication skills

Willingness to ask questions

Understanding of simple department procedures

Ability to maintain a level of professionalism during working hours

Has a genuine desire to help their peers succeed

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.